Customer Experience Leader, Personal Experience

Customer Experience Leader, Personal Experience

Join to apply for the Customer Experience Leader, Personal Experience role at BrokerLink

Overview

We are seeking a dedicated leader to manage and grow our Personal Insurance customer experience team in the Aurora office, Central Ontario region. This is a permanent, full‑time position.

Key Responsibilities

• Build and lead highly engaged teams across multiple locations.
• Drive growth and deliver superior customer experience.
• Collaborate with leadership and peers to develop and execute business strategies.
• Contribute to marketing initiatives and brand awareness in the Territory.
• Recruit, staff, coach, and develop team members, including succession planning.
• Implement engagement action plans and motivate staff to meet company objectives.
• Ensure quality of service meets expected standards and resolve escalated customer issues.
• Maintain strong relationships with key insurance partners.

Qualifications

Perks & Benefits

Location & Employment

Aurora, Central Ontario region – permanent full‑time basis.

Equal Opportunity

BrokerLink is committed to providing an accessible environment. Accommodations are available upon request. BrokerLink embraces diversity and fosters an inclusive workplace.

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