Senior Technical Support Engineer, Stability and Reliability

Meet Our Team :

We are the face of Pega. Our aim is to provide world-class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

This role requires Canadian Citizenship due to work involving Protected B information.

Picture Yourself at Pega :

Pega is changing the way the world builds software. The Technical Solutions Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products. The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in GCS.

What You'll Do at Pega :

• Provide exceptional customer support and relationship management.
• Respond promptly to the customer, customer support, and engineering inquiries to handle and resolve customer issues
• Work with field engineers to assist on-site teams in resolving complex issues
• Become a subject matter expert in product functionality and use to drive customer-based Solutions

Who You Are :

What You've Accomplished :

Pega Offers You :

Additional Information

Base salary range for this role is 62,700 - 112,700 CAD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus / commission, and other pay components for this role at the relevant recruitment stage.