Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using ServiceNow ITSM modules (RQ00455)S.i. Systems • Edmonton
Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using ServiceNow ITSM modules (RQ00455)
S.i. Systems • Edmonton
30+ days ago
Job type
- Full-time
Job descriptionServiceNow Certified Systems Administrator Excellent written and verbal communication skills Previous experience in the public-sector or insurance industry ServiceNow Configuration requests - Ability to configure requests, change, and CMDB modules for software asset governance Process design and workflow development - Create requests approval, reclamation workflows aligned with information technology infrastructure library (ITIL) Data Modeling and reporting - Designing CMDB structures for software assets and building dashboards / KPI's for compliance and optimization. Governance Documentation - Writing SAM policy, process flows, responsibility matrices and operational runbooks. Ability to execute data migration tasks, including cleansing, mapping, and loading into ServiceNow Stakeholder engagement and training - Conducting workshops, delivering hands-on training and facilitating adoption of new processes Business Case development - Performing return on investment analysis and preparing justification for SAM Pro Adoption
Our public-sector client is seeking a Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using ServiceNow ITSM modules
Candidates can be % remote in Canada working CST
Must haves
- 5+ years of experience as a Business Analyst or Systems Analyst with a focus on ServiceNow ITSM configuration for Software Asset Management (SAM) processes
- Experience with SAM process re-engineering and design using ITSM modules
- Experience with hands-on data migration into ServiceNow
- Experience with gap analysis and building business cases for advanced SAM solutions (SAM pro)
Nice to haves :
Responsibilities :
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Intermediate Analyst • Edmonton
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