Field Appraiser (Auto)

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Field Appraiser (Auto) to support to support our GTA region.

What you'll do here :

Conduct field inspections in the GTA to evaluate mechanical or physical damages to all makes and models of cars and light trucks, snowmobiles, motorcycles, ATV’s, Trailers (Inc Camper Style / Mobile Homes) through direct and in-person contact with insured’s, claimants, and service providers.

Have an open communication with shop owners and managers during the appraisal process. Negotiate and communicate a best repair practice or procedure. Communicate repair times and parts replacement prior to completing the appraisal as per the appraisal guidelines.

Maintain current knowledge of insurance products as well as appraisal and investigation techniques and services. Identify needs for process improvement and recommend changes to policies or procedures to maintain quality service and competitiveness

Establish and maintain productive business relationships and liaisons with repair facilities and other service providers. Assist in the screening and review of vendors' performance to meet professional and corporate standards

As necessary, conduct re-inspections to ensure satisfactory completion of repairs in accordance with Ontario Appraisal Guidelines.

Maintain effective communication channels with claims departments. Coach other appraisers and adjusters when required.

Obtain from vendors repair cost agreements or quotations on replacement parts, labor rates, etc. When applicable, prepare total loss evaluations and facilitates their disposal

Within established authority limits, negotiate settlements with vendors ie. Labour rates, repair times & rental days based formu

What you bring to the table :

College Diploma or University Degree or equivalent Trade's person licence or any combination of equivalent education and experience.

3-5 Years Customer Service Experience (Dealer or Collision Center)

3-5 Years Experience In Collision Estimating (Audatex Preferred)

Autobody Licence preferred (Not Mandatory)

Clean Drivers abstract.

Ability to prepare auto repair estimates using Audatex Estimating Software.

Computer literacy

Effective verbal communication skills with experience in interviewing, coaching others, and dealing with insureds. Good written communication skills to draft claims reports.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

including background checks, internal candidates, and eligibility to work in Canada.