Water Heater Dispatcher / Customer Servi...

Role :

Water Heater Dispatcher / Customer Service Representative

Permanent Full Tim Opportunity

We are currently seeking a reliable and detail-oriented Dispatcher / Customer Service Representative to join a fast-paced Water Heater operations team. This is a fully onsite, permanent opportunity ideal for someone with strong coordination skills and experience in service-based environments.

Position Overview

In this role, you will provide administrative, dispatch, and customer service support related to water heater installations, exchanges, and returns. You will be a key point of contact for technicians, customers, and internal teams, ensuring schedules, documentation, and communication are handled accurately and efficiently.

Compensation & Schedule

Pay Rate : $23 / hour

Benefits : Comprehensive benefits, RRSP matching, and 2 weeks’ vacation upon permanent hire

Schedule : Monday to Friday, 8 : 00 AM – 4 : 30 PM

Location : Brampton (fully onsite role)

Occasional Saturdays may be required for coverage

Key Qualifications

2–3 years of recent experience in Customer Service, Dispatch, or Coordination

Experience in HVAC, utilities, or a service-based industry is highly preferred

Strong computer skills with Word, Excel, and Outlook

CRM experience (e.g., Salesforce) is considered an asset

Excellent verbal and written communication skills

Ability to professionally de-escalate frustrated or irate customers

High attention to detail with strong data entry accuracy

Quick learner who can adapt in a high-volume, time-sensitive environment

Comfortable supporting dispatch operations and handling multiple priorities

Key Responsibilities

Provide ongoing administrative and clerical support to daily operations

Act as primary phone support for customers and technicians

Schedule and dispatch water heater installations and exchanges

Coordinate water heater returns, including paperwork, scheduling, and follow-ups

Organize and maintain installer schedules, including vacation / time-off coordination and workload forecasting

Contact customers to confirm exchange details such as tank size, venting, and electrical requirements

Support dispatch coverage during peak demand or staff absences

Assist with follow-up cases and issuing service opportunities

Perform general office duties including filing, copying, and correspondence as required

Provide additional administrative support as assigned

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