Description
Bilingual Customer Service / Order Fulfillment Representative-HYBRID
Full-Time, One Year Contract
Location : Brampton HYBRID - 2 Days in the office (Tues / Wed)
Hours : 9 : 00am-5 : 30pm
Salary : Up to $60K + 5 % BONUS
As a global medical technology leader for more than 35 years, their mission is to transform lives through innovative medical solutions that improve the health of patients.
PERKS :
- A family environment with very low turnover
- 4 weeks’ vacation for a one-year period OR 6% vacation pay upon termination if they haven’t taken any or all of their accrued vacation time
- Company events!
- Immediate benefits includes dental; health and HCSA but no pension plan.
- Full Benefits on first day of employment
Responsibilities
- Receive and process customer orders via EDI, Fax and Telephone
- Troubleshoot discrepancies between customer PO and internal system
- Collaborate with other departments to ensure customer’s order is processed and filled in a timely manner
- Process customer product credits / returns in a timely manner
- Documents and resolves customer complaints / inquiries
Skills Required
- Bilingual French and English at a professional level (spoken / written)
- Knowledge of ERP systems
- SAP is an asset
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Excellent organizational and communication skills
- Superior problem-solving
- Strong attention to detail
Preferred Qualifications
- Knowledge of electronic ordering methods (EDI, GHX, GFAX)
- Knowledge of Salesforce Service Cloud
- Knowledge of consignment transfer / billing
Experience Requirements
2-3 years’ experience in Product Order Management
Preferred Qualifications
Medical industry experience would be preferred
Education Requirements
- Post secondary education
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