Manager, Business Intelligence & Data Governance

Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?

Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada. We cannot do it without a team who are willing to be game changers and help fuel that journey.

We need team members that are passionate about making a real difference in young people’s lives.

Unlock your potential. Carve out a career as unique as yourself. Grow with us.

Presentation of the organization

Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24 / 7 professional counselling and information service for young people, in both French and English.

Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services.

Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs.

Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.

Position Overview :

Kids Help Phone has one of the most unique and valuable data sets in the world. Our data on youth mental health comes from a variety of service platforms and represents the experience of young Canadians seeking support and navigating our ecosystem of clinical and programmatic services and supports.

We use this data to inform service design, optimize our service operations, to ensure we are reaching equity seeking groups in effective ways as we grow, and to inform the Canadian public (especially those in decision making positions) on the needs of young people.

Our small and mighty data team is made up of analysts and engineers who focus on aggregating, anonymizing, and analyzing our service data to support our internal operations through BI and analytics and external operations through storytelling and partnerships.

We work closely with our Service Innovation team to provide meaningful insights to drive innovation across the organization.

We’re looking for a strong leader who can optimize our data operations and bring the organization to a new level through effective Business Intelligence and Analytics.

• A natural storyteller who is able to translate complex technical concepts into impactful narratives.
• An efficient analyst who can manage complex tasks and independently prioritize the workload for themselves and the team.
• A seasoned leader who can develop young talent and identify growth opportunities for the team.

What you’ll do : Data Governance :

Data Governance :

• Working with stakeholders to develop and evolve strategies, solutions, frameworks, processes related to :
• Data Quality
• Metadata Management
• Data Cataloguing
• Data Lineage
• Data Retention and Disposition
• Access management
• Contribute to the development of reporting requirements to monitor data compliance as well as KPIs and metrics to gauge the health and maturity of data governance program
• Contribute to the development of appropriate materials and conducting training sessions related to data governance best practices
• Conduct ad hoc analysis and validating data integrity across systems
• Collaborate with stakeholders to identify opportunities to improve data accuracy and ensure that data owners are accountable for data quality
• Provide inputs on the design and development of data models for data warehousing and cataloging projects
• Managing a team of data analysts and data engineers dedicated to supporting the roll-out of data governance across the business

Data Analytics

• Create informative feedback loops to drive data-driven service operations across the organization
• Provide meaningful insights to KPI owners to help them exceed goals and forecasts they are accountable for
• Build efficiency into our data systems through automation and self-serve tools
• Contribute directly to the output of the team’s analysis and reporting across the org
• Audit and optimize our data collection methods for intended outcomes and audiences
• Ensure on-time delivery of reporting for our external-facing teams (fundraising, marketing, etc)
• Mentor our team of analysts and engineers and help them develop their technical and interpersonal skills

Data Integration :

• Identify data from teams outside the Service Department (HR, Advancement, etc) that can be brought into our data systems to optimize our operations across the org
• Work with vendors and internal staff to build automated pipelines for new data sources using industry standards and best practices
• Successfully roll out and migrate operations to data warehouse hosted in Azure (this work is in progress)
• Manage and optimize our data models in Power BI
• Support our Privacy Security & Risk team in development of policy and protocol (anonymization of data, PII scrubbing, aggregation, etc)
• Evolve our existing policies around data storage, retention, and backup including the introduction of a process for audit logs

What You’ll Need :

Education and Knowledge

• 5+ years in a management role leading a data team
• 3-5 years in a role responsible for managing data security and privacy policies

Experience / Skills

• Experience working with - unstructured datasets, SPSS, Power BI, SQL, Python / R Studio, Data Factory, Airflow, REST and SOAP API integrations
• Experience working with Microsoft Azure platforms including Azure Synapse, Analytics and Azure SQL
• Experience supporting org-wide operations through self-serve data products (dashboards, regular reporting, etc)
• Experience developing policies and protocols around data storage, backups, data glossaries, retention, disaster recovery, and audit logs.
• Experience working with health information preferably youth mental health data.
• Experience developing data sharing agreements / partnerships.
• Experience working with researchers preferred.
• Possess an acceptable "Vulnerable Person Sector Criminal Reference Check" prior to starting employment.

The above is not an exhaustive list of duties and you may be asked to perform different tasks as necessitated by your changing role and the overall business objectives of Kids Help Phone

Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification.

At Kids Help Phone we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

You may be just the right candidate for this or other roles that our organization is recruiting for.