Customer Service Specialist

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Join a leading global pharmaceutical solutions organization dedicated to improving lives. At Cencora, we value innovation, customer satisfaction, and teamwork. We are currently seeking a detail-oriented Customer Service Specialist to support our valued customers in a fast-paced, fully remote environment.

Start Date : 9th June 2025

Training : 4-week program (8 AM - 5 PM CST)

Shift : Mon-Thurs (10 AM - 6 : 30 PM CST) & Fri (9 : 30 AM - 6 PM CST)

Location : Fully Remote (US Based)

Primary Duties and Responsibilities

• Update existing customers on programs, promotions, products, and services, addressing inquiries and unresolved issues.
• Assist with customer problems, such as missed shipments, price adjustments, and backorders, striving for prompt resolution.
• Collaborate with field sales associates on special orders, quotations, and manufacturer communications.
• Ensure smooth order processing by coordinating with warehouse associates and customers.
• Process all customer orders received via phone, fax, mail, email, and verbally.
• Provide accurate answers to customer questions and complaints; escalate to Customer Service Supervisor as necessary.
• Perform data entry for order processing, accessing previous orders, and providing current pricing.
• Offer substitutions for backorders and maintain open order reports.
• Communicate effectively with all departments within the Distribution Center and field sales associates.
• Serve as a liaison between customers and field sales associates, making suggestions for service improvement.
• Comply with all policies, procedures, safety rules, and regulations.
• Participate in an on-call rotation for after-hours emergency orders after one year of service.
• Perform related duties as assigned.

Experience and Educational Requirements

Minimum Skills, Knowledge, and Ability Requirements

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We also offer various training programs, professional development resources, mentorship opportunities, employee resource groups, volunteer activities, and more. For details, visit https : / / www.virtualfairhub.com / cencora .

Salary Range

32,300 - 47,740

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any protected class. We ensure all employment practices are non-discriminatory and provide reasonable accommodations for individuals with disabilities. To request an accommodation, contact us at 888.692.2272 or [email protected].

Affiliated Companies

Affiliated Companies : ASD Specialty Healthcare LLC

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