Customer Service Assistant (Full-Time) Temporary

Full Time St. Catharines, ON, CA

3 days ago Requisition ID : 1018

Salary Range : $25.82 To $30.20 Hourly

Posted : February 5, 2026

Closes : February 12, 2026

Location : Customer Service, Central Library. Position will provide system-wide support.

Job Summary

This position reports to the Manager Customer Service and functions as part of the Customer Service team providing and supporting program planning and implementation, information and reference services, reader’s advisory, circulation and digital assistance. Working as part of a collaborative team environment, will work towards achieving the strategic goals of SCPL through customer service & access, programming & outreach, and teamwork.

Duties and Responsibilities

• Customer Service and Access
• Models and provides service excellence in all interactions with the public;
• Communicates effectively with a variety of audiences and individuals from diverse backgrounds;
• Provides readers’ advisory, reference, library orientation, customer guidance, research support, circulation tasks and membership updates;
• May participate in the maintenance of library collections, marketing the library collections through displays and maintain a good working knowledge of the resources and collections;
• Performs other customer service related duties as required.
• Working with the Programming & Outreach Librarian and colleagues, develops and facilitates programs and outreach, class visits, and tours that align with the Library’s strategic goals;
• Continually measures and evaluates the effectiveness of programs and outreach, making recommendations to the Programming & Outreach Librarian and colleagues for improvements;
• Liaises with relevant community organizations and groups to build and maintain a network of community contacts;
• Uses outreach opportunities to engage customers in library membership and position the library as a trusted community development partner;
• Works with the Programming and Outreach Team, to increase awareness of the library’s programs, through print and online promotions;
• Facilitates a welcoming environment for community volunteers assisting with outreach and / or programming.
• Teamwork
• Participates in team meetings to communicate updates, address concerns, plan programming and / or outreach;
• Works with team members to ensure branch workflow is smooth and efficient, providing direction when necessary;
• Fosters and maintains positive work relationships with library staff;
• Contributes to healthy and safe work environment while supporting the Library’s mission and values.

Qualifications

Hours of Work

Weekdays, evenings, and weekends as required, 70 hours bi-weekly. The term of this temporary position will be 12 months, to replace a parental leave. This term may be extended to 18 months.

Hourly Rate

$25.82 - $30.20 per hour (Pay Group 4, July 2024 FT schedule)

St. Catharines Public Library is an equal opportunity employer committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise Human Resources to ensure your accommodation needs under the OHRC and Accessibility for Ontarians with Disabilities Act are provided through all stages of the recruitment process. SCPL uses AI to screen, select and assess applicants during the recruitment process.

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