Memory Living Manager (RPN or RN)

Join to apply for the Memory Living Manager role at Chartwell Retirement Residences.

The Memory Living Manager will work collaboratively with the Health & Wellness Manager and the Regional Manager of Care in planning, managing, and leading all aspects of the Memory Living Neighbourhood, including directing the Memory Living team members and executing the Memory Living Program Standards. The Memory Living Manager is passionate about providing the highest quality of services to residents and is committed to creating a caring home environment for individuals with dementia or Alzheimer’s.

The Memory Living Manager’s role is “people intensive” with a substantial component of the job involving resident/family relations and team member relations. The Manager is a “hands on” leader who works alongside Neighborhood team members while creating a resident centered environment, supporting flexibility to respond to changing resident needs and providing opportunities for spontaneous activity.

Key Activities

• Resident Relations: Builds relationships with residents and families, provides routine and structure with flexibility for changing needs, uses nursing process and dementia care strategies for individualized care, coordinates communications with residents, families, and the Neighborhood team, completes admissions/discharges documentation, contributes to person-centered life plans, ensures daily activities are structured and well organized, and participates in community outreach.
• Leadership: Hires, trains, coaches, supervises, and leads a quality team; plans and leads operations in the Memory Living Neighborhood; partners with Life Enrichment to provide activities; designs and facilitates the Neighborhood program and maintains relationships with Alzheimer’s organizations; communicates professionally with leadership; ensures GPA training and annual renewals for staff; provides coaching and feedback; promotes a positive, respectful environment for residents, families, visitors and team members.
• Regulatory Compliance: Ensures duties align with Chartwell policies and government regulations; follows health and safety policies; addresses identified safety issues; maintains confidentiality of resident information.

Experience

• Minimum two (2) years of related experience in a health care setting.
• Minimum two (2) years’ experience with residents with Alzheimer’s disease and other dementias in a residential setting.
• Minimum two (2) year prior management experience preferred.
• Registered Practical Nurse with current certificate of competence (Ontario).
• A degree such as gerontology, therapeutic recreation, or related field with a minimum of three years of management and direct supervision experience preferred.
• Completion of a specialized behavioral education certification program is an asset (GPA, P.I.E.C.E.S, Montessori methods).

Skills & Abilities

• Empathetic and warm personality with understanding of dementia/Alzheimer’s needs.
• Ability to work independently and as part of a team.
• Strong group facilitation and training skills.
• Customer service excellence with focus on a very satisfied experience; adherence to Neighborhood practices/processes and opportunity for improvements.
• Effective communication to translate the current business environment to the Neighborhood team; tact and empathy in family communications.
• Ability to respond to emergency situations as per Chartwell policies.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

About Us

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.