Operations Site Lead

Job description

As an Operations Site Lead at HireArt, you’ll be a key member of our Client Services team, providing human resources and people operations support to HireArt contract workers on-site in Hayward, CA. You’ll be dedicated to resolving worker inquiries, and ensuring that our workers and client have a positive work experience. You’ll also work to identify the root cause of problems and their solutions in a highly efficient and professional manner.

You will need to think critically about the contractor experience to anticipate the needs of our contract workers and our client. This includes identifying areas of process improvement and making process/product suggestions to create the best experience for all users of our platform. Day to day, the Operations Site Lead will use strong prioritization and time management skills to create a joyous employment experience in a highly autonomous environment.

As an Operations Site Lead, you’ll:

• Serve as the onsite owner for contract workforce execution, ensuring workers are day-one ready through clear pre-start communications, expectation-setting, accurate entry of contractor data into HireArt systems.
• Support day-one contractor orientations, ensuring a smooth start through clear expectations, policy education, and real-time support.
• Act as the primary onsite point of contact for Tier 1 and Tier 2 workforce inquiries (payroll, timesheets, PTO, benefits, scheduling), resolving issues in person when possible and escalating efficiently when required.
• Own onsite interview scheduling and rescheduling as hiring volume scales, coordinating logistics and changes to minimize disruptions and allow hiring managers to remain focused on candidate evaluation and decision-making.
• Track and analyze contract worker retention and attrition data, identifying trends, risks, and improvement opportunities, and proactively sharing insights with client stakeholders and internal teams.
• Provide onsite coaching and corrective conversations related to attendance, punctuality, professionalism, and workplace conduct, reinforcing expectations and addressing issues early.
• Serve as the initial onsite responder for workplace incidents and communications, documenting details and coordinating timely escalation in partnership with HR, site leadership, and centralized Client Services.
• Maintain a regular presence at operational sites, building trust with workers and proactively identifying risks, engagement gaps, or support needs.
• Promote a culture of safety, compliance, and respect by reinforcing site-specific policies and serving as a visible, consistent onsite resource.
• Support payroll execution by coordinating with third-party providers, resolving discrepancies, and ensuring accurate, timely processing for onsite workers.
• Execute workforce discipline and terminations in coordination with centralized Client Services and HR partners, ensuring consistency, compliance, and professionalism.
• Coordinate mass workforce communications in partnership with engagement, account management, and cross-functional teams to ensure clarity, alignment, and timely delivery.
• Support benefits administration activities, including annual open enrollment, by providing onsite guidance and answering worker questions.
• Identify recurring issues, inefficiencies, and support trends, and proactively surface insights and recommendations to the appropriate stakeholders.
• Contribute to the development, improvement, and implementation of scalable workforce processes and best practices.
• Partner cross-functionally with HR, Product, Account Management, Finance, Payroll, and Operations teams to support evolving workforce and client needs.
• Serve as a visible onsite leader representing HireArt’s brand and values, contributing to a positive, professional, and safe work environment.

Requirements

• 3+ years of experience in a client services, workforce operations, or people-facing role providing direct onsite support in a fast-paced environment.
• Proven experience delivering performance feedback and participating in sensitive workforce conversations, including corrective action and terminations, in partnership with HR and leadership.
• Working knowledge of labor standards and employment practices as they apply to onsite workforce operations and compliance.
• Strong data and systems aptitude, including experience maintaining accurate workforce records using tools such as Google Sheets and data validation workflows.
• Highly organized and proactive, with the ability to independently manage priorities, anticipate issues, and execute with attention to detail.
• Strong written and verbal communication skills, with the ability to engage effectively with workers, managers, and senior stakeholders.
• Demonstrated ability to think critically about operational challenges, assess risk, and make sound recommendations in a dynamic environment.
• Comfort working across modern collaboration and workflow tools (e.g., Zendesk, Slack, Google Workspace) to manage communication and execution at scale
• Empathetic, professional, and relationship-driven, with a natural ability to build trust and credibility onsite.

You’ll Really Stand Out if You Have:

• 5+ years of Operations, HR, Employee Experience, or Workforce Management experience.
• Experience supporting frontline or onsite workforces in regulated, safety-sensitive, or operationally complex environments.
• Experience operating in high-growth or startup environments where processes are evolving and adaptability is critical.
• A demonstrated ability to build strong, durable relationships with clients, workers, and cross-functional internal teams.

HireArt offers a benefits package that includes:

• Dental, medical, and vision for yourself and your dependents
• Life and disability insurance
• Paid Parental Leave
• Work-from-home stipends, including:Workspace/home office set-upCompany supplied Apple laptopPhone/internet stipend
• Uncapped PTO as well as paid office holidays
• 401(K) through Fidelity

This is an onsite, full-time, 6-month contract-to-hire position with HireArt and is open to candidates who reside and are authorized to work in the United States. Unfortunately, we're unable to offer sponsorships or do corp-to-corp.

HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.Company descriptionHireArt's mission is to make it easy for companies to build and manage a world-class contract workforce.

Today, mid-sized companies with contract workforces must navigate significant legal, financial, talent acquisition, and operational complexities to build and manage these workforces on a global scale. In most cases, they rely on a stack of point solutions: agencies to source and employ talent, a software system to track workers and agencies (VMS), and a service to provide day-to-day management of the program (MSP). The default contract workforce stack doesn’t provide much visibility into or control over the workforce, because the pieces of the stack don’t integrate well together, resulting in massive administrative headaches and frustration for companies.

HireArt’s delightful intersection of humans and software provide all of the tooling needed for mid-sized companies to hire contractors anywhere in the world compliantly, and contract workers to have as great an experience as full-time employees have day-to-day.