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Systems Support Analyst

Systems Support Analyst

TV2 ConsultingToronto, ON, CA
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

We are seeking a skilled and dedicated Systems Support Analyst to join our team. The ideal candidate will be responsible for supporting production and non-production environments, ensuring smooth operations, monitoring system health, and addressing technical issues. The role requires strong expertise in infrastructure configuration, application deployment, database management, and performance monitoring.

Responsibilities :

Core Infrastructure Support :

  • Create and configure non-production environments for in-scope applications.
  • Implement the ELF framework for non-production environments.
  • Triage and resolve non-production environment issues.
  • Deploy application baselines to non-production environments.
  • Manage certificate renewals.
  • Configure and maintain CI / CD pipelines.
  • Set up and support performance environments (e.g., PT WYN, PT DOR).
  • Handle database activities for non-production environments, including installation, maintenance, configuration, and issue resolution.
  • Administer tools such as GIT, Artifactory, SonarQube, ETL, UCD, Jenkins, Logstash, ELK, and JMeter.
  • Manage onboarding and offboarding of users for non-production environment access.

Production Environment Support :

  • Implement the ELF framework for production environments.
  • Deploy application baselines to production environments.
  • Renew certificates for production environments.
  • Update and review MOPs for production deployments.
  • Configure and maintain CI / CD pipelines.
  • Perform production patching activities for in-scope applications.
  • Monitor production systems (e.g., liveliness probes, BM worker nodes, DataGrid, SOSS, POD restarts).
  • Conduct database activities for production environments, including schema installation, issue resolution, optimization, and maintenance scripts.
  • Administer tools such as GIT, Artifactory, SonarQube, ETL, UCD, Jenkins, MDM server, Logstash, ELK, and JMeter.
  • Manage onboarding and offboarding of users for production environment access.

    • Application Monitoring and AMS Resources :

  • Manage traffic diversion during deployments.
  • Validate deployment success through sanity checks in OM.
  • Perform post-deployment health monitoring and hourly reporting.
  • Conduct production patching activities for in-scope applications.
  • Use tools like Dynatrace, Grafana, and BAM for production monitoring and alert actions.
  • Monitor DB servers, verifying table space, disk space, memory, and processor usage, and issue warnings as needed.
  • Report on system health metrics using Dynatrace.

    • Production Monitoring and Incident Management :

  • Diagnose and resolve high-severity incidents (P1 and P2) and track them through to resolution.
  • Provide production logs and access to analyze incidents.
  • Deliver root cause analysis for critical incidents.
  • Repair data issues caused by invalid data or incidents.
  • Provide workarounds for critical and high-severity incidents.
  • Update system, configuration, or process documentation as necessary.
  • Respond to application-related queries and perform data extraction as required.
  • Handle ad hoc requests for information, queries, or reports from end users.
  • Provide holiday support coverage and monitor critical applications during peak periods.
  • Conduct daily health checks for critical applications.

    • Requirements

    Qualifications and Competencies :

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Proven experience in system support, production monitoring, and application deployment.
  • Proficiency in tools such as Dynatrace, Grafana, BAM, Artifactory, Jenkins, and UCD.
  • Strong understanding of database management, CI / CD pipelines, and performance monitoring.
  • Excellent problem-solving and communication skills.
  • Ability to work in a fast-paced environment and handle multiple priorities effectively.

    • Working Conditions :

  • Type of job : Temporary Contractor – 1 year with the possibility to extend
  • Work hours : Monday - Friday, 40 hours per week
  • Location : Toronto, ON