Quality Service Analyst (Permanent) Vernon 2025.244

Quality Service Analyst (Permanent) – Vernon 2025.244

Community Living BC – Vernon, British Columbia, Canada

We are honoured to again be selected as one of B.C.'s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families.

Status / Term : Regular / Full‑time

Classification / Salary : Social Program Officer (Growth to R24) – Position starts at $71,771 to $76,071 annually

Team : SI Vernon 1

Location : Vernon (Hybrid – 3 days a week in office after a 6‑month probation)

At CLBC we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2IA. For accommodation needs please contact at any stage of the hiring process.

About the Role

As a Quality Service Analyst at CLBC you will be the primary point of contact for service providers. You will lead the negotiation of contracts for funding and service levels, review and monitor contracts for service quality, develop and approve new resources, manage service requests, and ensure crisis response systems and resources are available.

Key Responsibilities

• Consult with Facilitators about support requests, service availability, and resource suitability
• Conduct on‑site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigate competency and service issues
• Assist individuals and their families experiencing a crisis
• Recruit and develop new service relationships
• Develop service contracts or agreements and negotiate costing details and quantities
• Negotiate contract costing and advise on requirements for corrective action in contracted service delivery
• Ensure service collaboration and develop cost‑sharing agreements
• Liaise with key staff regarding current funding limitations or delays and participate as a team member in local budget management
• Review financial reports to ensure delivery of services for approved funding supports

What you will bring

We are also looking for

Benefits

Additional Info

Closing date

December 18, 2025

Only those selected for an interview will be contacted. This opportunity is open to applicants who are legally entitled to work in Canada.

Required Experience

IC

Key Skills

Gas Chromatography, Laboratory Experience, Archival Standards, ELISA, Test Cases, Analytical Chemistry, Quality Assurance, Spectroscopy, Quality Control, cGMP, Selenium, Western Blot

Employment Type

Full‑Time

Experience

years

Vacancy

Yearly Salary

$71,771 – $76,071

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