Customer Care Representative

Overview

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?

Are you passionate about providing customer service that exceeds expectations? If so we think you belong here at Connect Hearing as a Customer Care Representative.

Who we are :

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We’re passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location : Saint John, New Brunswick

Reporting to : Regional Clinic Manager

Responsibilities

• A day in the life of a Customer Care Representative involves providing exceptional customer service in person, over the phone, and by email.
• Scheduling appointments and organizing files for the clinics Hearing Care Professionals.
• Managing and maintaining client accounts while building relationships.
• Working with insurance companies to ensure successful third-party billing operations.
• Assist with cleanings and minor in-clinic device repairs (training provided).

What you get in return

Qualifications and expectations

Apply today; we look forward to reviewing your application!

More About Us

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Connect Hearing is proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products, but a team on a mission to help people enjoy the delight of hearing and enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics, and AudioNova, Sonova develops, manufactures, and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves—they create sense.

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Required Experience :

Unclear Seniority

Key Skills

Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1

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