Service Manager

The Opportunity

This dynamic, highly autonomous role is ideal for a bilingual technical professional with strong leadership skills, gas certification, and a passion for continuous learning. If you’re motivated by travel, technical problem-solving, and influencing the success of a growing Canadian operation—this is your chance to make an impact while advancing your career.

Position Description

• Act as the primary technical resource, providing expert support and guidance to service partners across Ontario and Manitoba.
• Regularly evaluate and analyze service partner performance metrics, driving continuous improvement through monthly performance reviews.
• Conduct detailed annual assessments of service partner capabilities, ensuring high standards and consistent quality of service delivery.
• Deliver hands-on technical training to service partners, equipping them to excel in diagnostics, repairs, and installations.
• Travel extensively (approximately 50%), conducting onsite evaluations and proactively identifying areas for service improvement.
• Oversee efficient processing and validation of warranty and installation claims, ensuring accurate and timely reimbursement.
• Support and manage service requirements for key national accounts, building strong relationships and ensuring ongoing satisfaction.
• Provide scheduled after-hours technical support coverage (one week every three months, including weekends).
• Participate in periodic business trips to the USA (approximately 3-4 times per year) for training, collaboration, and professional development.
• Take initiative on additional projects and responsibilities as required.

Experience

• At least 5 years of supervisory or management experience in technical service roles, ideally within food service equipment, HVAC, oil and gas, or similar fields.
• Strong technical proficiency, able to quickly grasp new systems, interpret wiring diagrams, and understand gas system fundamentals.
• Hands-on experience diagnosing and repairing complex technical equipment, ideally within commercial food service, HVAC, or related industries.

Qualifications

• Proven capability using diagnostic tools, including multimeters and gas pressure gauges, for troubleshooting and equipment assessments.
• Completion of a technical diploma or apprenticeship (minimum two-year program); a college or university degree is a significant asset.
• Demonstrated success conducting technical training sessions, coaching technicians, and mentoring service teams.
• Proficiency with Microsoft Office suite (Excel, PowerPoint) and familiarity with CRM software platforms.
• Exceptional interpersonal and communication skills in English (written and verbal); bilingual capability strongly preferred.
• Track record of successfully managing relationships with technicians, customers, suppliers, and stakeholders.

Education

Completion of a technical diploma or apprenticeship (minimum two-year program); a college or university degree is a significant asset.