Retail Operations Supervisor

Retail Operations Supervisor

Staples Canada is looking for a Retail Operations Supervisor to drive sales and operational excellence.

Responsibilities

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

• Customer Engagement: Model and coach sales behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience using all tools and techniques available.
• Operational Excellence: Oversee inventory, merchandising standards and visual merchandising. Supervise organization of backroom tasks and provide regular reports on stock levels and sales trends.
• Training and Development: Support training, development, and coaching of associates. Participate in performance conversations and coaching to foster a high-performance sales-focused culture.
• Communication: Facilitate clear and timely communication for associates, create and lead meetings, and address issues promptly.
• Health & Safety: Support health and safety policies, conduct inspections, and maintain a clean environment.
• Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting.

Qualifications

• 3+ years prior customer service experience in retail.
• 1-2 years supervisory experience with direct accountability for achieving sales and service targets.
• Ability to operate in a fast‑paced environment with strong prioritization, organization, and multitasking skills.
• Strength and keen eye for visual merchandising.

Benefits

• Associate discount
• Health and dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & development programs
• And more …

About Us

We value transparency in our hiring process. Artificial intelligence may be used at certain stages to screen, assess, or select applicants, however a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

Diversity & Inclusion

Staples Canada is continuously working toward creating an inclusive and diverse work environment. We welcome, value, and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industry

Retail