Telecommunications Operator (Casual)

Position Posting

Telecommunications Operator (2 Positions Available)

Term of Employment

Casual, Continuing

Rate of Pay

Band 4 : $31.46 - $34.37 per hour (Subject to CUPE 1015 Agreement)

Location

RCMP Detachment

Duties

The Telecommunications Operator is a front line representative responsible for facilitating communications during emergency and non‑emergency situations. This position dispatches appropriate emergency support services to the public, monitors responses and situation progress.

• Provide the first point of contact for Lloydminster 911 Public Safety Answering Point (PSAP) and initiate the appropriate response.
• Receive, assess, analyze and prioritize calls and dispatch the RCMP, Lloydminster Fire Department and Municipal Enforcement through the Alberta First Responders Radio Communications System (AFRRCS).
• Provide support and information to on‑scene emergency personnel throughout events to ensure the safety of the public and all emergency services.
• Liaise with other emergency response agencies, municipal agencies, and utility companies to ensure events are mitigated.
• Operate a multi‑line call handling system (CHS).
• Efficiently operate Computer Aided Dispatch (CAD) systems and Records Management Systems (RMS) along with other computer monitoring systems such as FirePro, ProQA, CIIDS, PROS CPIC, and Active 9‑1‑1.
• Keep knowledge of emergency services Standard Operating Procedures (SOPs), policies, and guidelines current.
• Be accountable to complete training programs and courses.
• Other related duties as required.

Schedule

Rotating shifts, 365 days a year including statutory holidays

Qualifications

Pre‑Employment Requirements

Closing Date

February 4, 2026

Posting Type

Internal & External

Application Information

The City of Lloydminster is an equal opportunity employer. If you have questions or require further information on this position, please contact us. All applications must be sent to the Employee Relations team and received by the closing date.

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