Program Manager, Full-Time (40hrs/week)

In Your Role You Will

Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution;

motivate employees and / or contractors to peak performance and productivity; take disciplinary action when required.

• Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
• Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
• Coach and mentor staff, and lead and participate in team building activities.
• Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
• Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines;

establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.

Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness;

effect changes required for improvement.

• Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
• Develop and manage annual program budget and perform periodic cost and productivity analyses.
• Produce program, occupancy, annual and other reports as required.
• Advocate effectively for service recipients.
• Represent the program and / or agency at various interagency forums, as well as to the media, government agencies, families / caregivers, funding bodies, and / or the general public / local community;

network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.

• Participate in staff meetings and case conferences as required.
• Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.
• Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
• Support menus and food plans that meet established nutritional standards, both on and off-site.
• Comply with and utilize appropriate crisis prevention and intervention standards and practices.
• Ensure staff or contractors who dispense medication to service recipients receive or possess appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
• Operate motor vehicles safely and legally while transporting service recipients or on WJS business.
• Provide on-call and emergency coverage on pager or cell.

Prior to confirmation of employment all applicants must provide a current (dated within 6 months of hiring date) Criminal Record Check and Ministry Check.

These checks can take up to 6 weeks to obtain, please ensure you prepare accordingly.

As An Ideal Candidate You Possess

• A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.
• Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.
• Must have specific experience with financial and human resource management.
• Current WCB Occupational First Aid, Level 1 and CPR certificates required.
• MANDT or Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
• Experience with basic sign language and / or alternative communication strategies training or experience an asset.
• Valid Class 5 Driver’s License and clean driver’s abstract

Other Requirements :

• A physician’s note confirming suitability, including a negative tuberculosis screening test
• Prior experience in Trauma Informed Practices
• Prior experience in implementing Behavioural Interventions
• Successful criminal record / vulnerable sector check.
• Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement

Successful applicants will be required to participate in MCFD screening prior to confirmed employment with WJS Canada.

Not sure you meet the requirements? We still welcome you to apply, as we may be able to consider diverse combinations of skills, education and experience.