Sales Support Manager

About Us

We’re a growing promotional products distributor with clients across the U.S., producing branded items both locally and overseas. Our office in Montreal is the hub for high-impact sales support operations. We work exclusively with existing B2B clients, handling inbound business, trade show leads, and dynamic, time-sensitive projects.

As we expand, we’re building a more structured, agile, and collaborative sales support process—and we’re looking for a Sales Support Manager to help us lead that transformation.

Job Overview

As our Sales Support Manager, you’ll lead and coach a team of 4–5 team members who support two first contact Sales Representatives. Each support member is assigned to a rep, ensuring smooth follow-through from first contact to product delivery. You’ll be key in overseeing day-to-day operations, solving problems, streamlining communication, and building team cohesion.

This is a high-impact, full-time, on-site role with long-term potential. You’ll work directly with company leadership and play a crucial role in scaling our internal processes.

Advantages

Why Join Us?

Stable and growing company with all inbound, existing clients

Structured leadership role with room to grow and build your team

Great schedule : Monday to Friday, 9am–5pm

On-site parking available

Annual bonus based on company performance

Career growth : Ideal for someone looking to step into a senior leadership path

Creative, collaborative team environment

Responsibilities

Key Responsibilities

Supervise the day-to-day operations of the Sales Support team

Assign tasks and track progress on client projects

Coach and support team members to ensure accuracy and efficiency

Facilitate weekly internal meetings across sales and production

Maintain the internal calendar and CRM systems

Monitor sales cycle from A to Z and resolve issues as they arise

Support smooth internal communication and workflow

Qualifications

What You Bring

Proven experience in sales support, client services, or operations management

Minimum 3 years in a supervisory or managerial role

Experience in a B2B environment; promotional product knowledge is an asset

Exceptional organizational skills and the ability to juggle multiple deadlines

Strong written and verbal communication skills

Comfortable working in a fast-paced, time-sensitive setting (80% of tasks are urgent)

Strong problem-solving and coaching abilities

Perfectly fluent in English; French is an asset

Must be available for on-site work daily (remote work is not an option due to the nature of approvals, samples, and physical materials)

Summary

Location : On-site, Montreal (QC)

Schedule : Monday to Friday, 9am–5pm

Employment Type : Full-time, permanent

Start Date : ASAP – ideally before May

Salary Range : $60K–$80K depending on experience

Bonus Structure : Annual (based on company performance)

Ready to bring order to chaos, empower your team, and grow with a company that sees the big picture?

Apply now to make your mark as a Sales Support Manager.

Must be located in the Montreal or Great Montreal area.

Please submit your resume and a brief introduction via this posting or send your details directly to shawn.alexander@randstad.ca. We look forward to meeting you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.