No longer accepting applications
Bilingual IT Support
ALTEN CanadaOakville, ON, Canada18 days ago
Job type
- Full-time
Job descriptionSupport the lifecycle of digital services including account / user management, reporting, Respond to service requests within specified SLAs. Follow Standard Operating Procedures (SOPs) to ensure team effectiveness and consistency. Work in a multidisciplinary team that includes Field Services, PLC automation, Bilingual in English and French Hold a Bachelor’s Degree in Engineering, Chemistry , Computer Science, Information Exhibit the ability to prioritize, shuffle, & organize work to meet conflicting deadlines and Show self-motivation, a willingness to learn , and the ability to work independently with Is able to work collaboratively and energetically with remote individuals and teams to Good troubleshooting skills on device hardware and software. Possess basic knowledge of networking protocols (e.g. types of IP addresses). 1 - 2 years of IT networking knowledge and experience. 1 - 2 years of technical support experience. Experience with AWS , Jira, Microsoft SQL Server, and / or Oracle database. Experience in working in a customer support team. Basic knowledge of data analytics.
Location : Oakville, ON (Hybrid)
Job Description :
- Provide expert remote technical support / ticketing service to Field Service Representatives, Account Managers, and customers to enable deployments, configurations, and troubleshoot data
logging to ensure data connectivity & quality.
alarms, connectivity troubleshooting, and other maintenance activities .
process engineering, electrical engineering, controls engineering and project
management to deliver InSight projects.
Requirement :
Technology or Data Science (or equivalent field) from an accredited university or
college.
work in a fast-paced environment.
minimal guidance.
support existing and new customers.
Desired Qualifications :