Technician, Field Service

Toronto

2 Gough Rd

Markham, ON L3R6E8, CAN

Job Summary

The AVI‑SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on‑site locations with the end goals of restoring functionality to our customers’ assets while delivering a world‑class Customer Service experience.

Essential Duties and Responsibilities

• Read and interpret electronic schematics and architectural blueprints
• Perform preventative maintenance visits to help maintain a stable client‑based system
• Clean various AV equipment including but not limited to : camera lenses, monitors and equipment fans
• Take responsibility to accurately complete job documentation as needed
• Field installation of control programs (AMX / Crestron / Firmware) – upload and download capability
• Field service support of networked devices (Routers, IP Protocols, etc.)
• Perform service tasks in a timely and quality conscious manner including but not limited to : pulling cable, installing connectors, mounting projectors and hanging ceiling mounts
• Provide necessary training and support for next level service technicians
• Provide end‑user client training as needed
• Adhere to and understand health and safety standards for all phases of the job
• Setup and troubleshoot various video codecs / video teleconferencing systems
• Travel to various job sites required
• Other duties assigned as needed

Skills and Abilities

Education and / or Experience

Preferred external training :

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites. Because many of our clients are requesting that all employees working on their site be fully vaccinated for COVID‑19 and the current concerns of having our team in the office in a safe manner, we will require proof of vaccination prior to any employee coming onboard.

Physical Requirements

Direct Reports

This position does not have direct reports.

Work Hours

40 hours - Mon – Fri, be flexible to work after hours and weekends when required. AVI‑SPL reserves the right to alter work hours and work location as deem necessary.

Equal Opportunity Employer

AVI‑SPL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal or provincial Human Rights law.

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