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Service Manager

Service Manager

Summit Search GroupWinnipeg, MB
18 days ago
Job type
  • Full-time
Job description

Responsibilities :

  • Customer Service Excellence : Ensure a superior customer experience by addressing concerns promptly, implementing feedback-driven improvements, and fostering trust and loyalty.
  • Operational Oversight : Manage day-to-day service operations, including workflow, scheduling, and resource allocation, to ensure efficient, high-quality service delivery.
  • Team Leadership : Recruit, train, mentor, and evaluate service department staff while promoting a positive, collaborative, and goal-oriented work environment.
  • Financial Management : Prepare and oversee the service department’s budget, track key performance metrics, and drive profitability through effective cost control and revenue opportunities.
  • Quality Assurance : Maintain adherence to manufacturer guidelines, warranty policies, and dealership standards, ensuring all work meets safety and quality benchmarks.
  • Compliance and Safety : Ensure compliance with workplace safety regulations and industry standards while maintaining a clean and organized service environment.

Qualifications :

  • Post-Secondary Education in automotive technology or a related field.
  • 5+ year’s experience in automotive service operations.
  • Excellent organizational, analytical and problem solving skills.
  • Strong leadership and team-building abilities.