customer service agent

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Logistics, materials, and supply chain management
• or equivalent experience

Work setting

• Urban area
• Private sector
• Business
• Construction company
• Industrial

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive payments
• Sell merchandise
• Maintain and manage digital database
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Database software
• Enterprise resource planning (ERP) software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office
• Spreadsheet
• Google Drive
• Electronic mail

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Hand-eye co-ordination

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you available for the advertised start date?
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Experience

• 1 year to less than 2 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Other benefits

• Free parking available
• Other benefits