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Client Services IT Technician

Client Services IT Technician

Robert HalfRed Deer, AB, CA
30+ days ago
Job type
  • Permanent
  • Quick Apply
Job description

Job Posting : Client Services IT Technician

Robert Half is currently seeking a qualified and committed Client Services IT Technician with expertise in troubleshooting and resolving technical issues related to computer hardware and software for our client.

Key Responsibilities :

  • First Line of Support :  Establish yourself as the initial 'go-to' contact for customers, responding to their tickets and offering technical assistance for queries related to computer systems, software, and hardware, both telephonically and in person.
  • System Maintenance :  Keep up the day-to-day performance of computer systems, from installations and repairs to regular clean-ups.
  • Problem Resolution :  Guide customers through the problem-solving process, detect issues based on customer tickets and implement effective solutions. Use diagnostic programs as necessary to address problems.
  • Networking :  Resolve technical problems with Local Area and Wide-Area Networks. Act as the bridge between end users and higher-level support related to third-party systems.
  • Customer Communication :  Conduct follow-ups to ensure the resolution of all customer issues. Collect user feedback about computer usage.
  • Advisory Role :  Counsel customers on the most suitable IT solutions for them.
  • Billing Management :  Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing.

Requirements :

  • High school diploma (required); Associate’s or Bachelor’s degree (preferred).
  • 1-3 years of customer service or client-facing experience.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Experience with CRM software and Microsoft Office Suite.
  • Professional, positive attitude and a solutions-oriented approach.
  • Preferred Skills :

  • Industry knowledge (e.g., finance, tech, healthcare) a plus.
  • Bilingual abilities and / or certifications in customer service are a bonus.
  • The role requires collaborating with a Team Lead and Senior Client Specialist as well as escalating to advanced tech support if necessary. If you are customer-centric, technically proficient and are driven by the passion to help others, we would love to hear from you!

    If you are available immediately with the requirements listed above, click the “Apply Now!” link. For assistance with applying, please call Robert Half at (403) 264-5301 quoting job reference number 05000-0013111963.

    Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted.

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

    Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

    Only job postings for jobs located in Quebec appear in French.

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