Manager of Clinical Practice

Position Summary

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Duties and Responsibilities

Bayshore is seeking a Registered Nurse to join our amazing team in the role of Manager of Clinical Practice (MCP). The MCP is accountable to implement effective management practices to promote professional and paraprofessional full scope of clinical practice to achieve excellence in the delivery of care and service to clients. They ensure compliance with internal and external standards of practice and provincial regulatory requirements. The MCP identifies and coordinates clinical competencies and in‑service activities to deliver high quality client / patient and family centered care.

Participate and / or lead quality and continuous improvement activities in keeping with the company’s Quality Management System. Accountable to ensure all clients receiving clinical care receive a holistic assessment by the appropriate regulated personnel and ensure ongoing reassessments to promote positive client and clinical outcomes. Based on the clinical model of care, responsible to ensure inter‑professional, client / patient‑centered, goal‑oriented care plans with clients and families to advance high‑quality, safe care and positive health outcomes. Visit clients as required to manage care and services and monitors client / health care provider matching to promote satisfaction, client safety, and ensure positive outcomes. Supervise and support professional and paraprofessional employees to ensure compliance with all federal and provincial legislated and regulatory standards of practice as well as company policies and procedures. Promote a healthy work environment that will lead to positive employee and client experiences. Provide constructive, timely and ongoing feedback and performance management. Work collaboratively with the Clinical Nurse Educator to facilitate a learning environment where evidence‑based knowledge is translated via education to optimize the patient’s outcomes and experiences. This includes identifying learning needs and developing education plans and activities aimed at improving clinical knowledge, skills, and competencies and supporting the ongoing professional development of professional and paraprofessional staff. Attend and participate in internal and external education offerings such as Clinical, Quality, Health Informatics, and Privacy (CQ‑HIP) webinars and ensure knowledge is disseminated to appropriate members of the. Manager of Clinical Practice Job Description Page 2 of 7 Liaise with CQ‑HIP on location support needs; escalates reportable practice concerns to CQ‑HIP. Lead and provide mentorship to members of the clinical team while fostering Bayshore’s mentorship framework within the larger team. Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner. Demonstrate knowledge of current / evidence‑based best practices and standards according to the provincial regulating bodies. Liaise with funders, government programs, case managers, and other members of the interdisciplinary care team as required. Liaise with provincial regulatory bodies as required. Coordinate human resources with respect to recruitment and selection, orientation and training, discipline and the probationary / annual performance review of reporting field employees; interpret and implement relevant policies and procedures. Approve vacation requests and expenses. Implement, monitor and evaluate delegated tasks / transfer of authority to unregulated care providers as required. Lead or assist with the implementation of Modified Work Programs for field employees. Participate in business development as appropriate; assist with the development of contractual agreements for client care and service as requested. Promote Bayshore HealthCare through participation in local healthcare or business committees as well as community events. Contribute to methods aimed at promotion and improvement of team engagement. Advances effective use of the electronic health record and uses data to improve clinical outcomes and practice standards. Assume responsibility for specific branch office operations in the absence of the director of clinical management and / or the area director as appropriate. Ensure employees and clients have access to a clinician 24 / 7, as appropriate, and serve as the on‑call nurse / clinician, as required. Participate in ongoing internal and / or external professional development and continuing education activities; provide mentorship to other managers and / or members of the administrative team as required. Maintain privacy & confidentiality of client and corporate information, including appropriate digital / cybersecurity safeguards. Complete other tasks as requested.

Safety Responsibilities

Comply with Bayshore’s Health and Safety policies and procedures, safe work practices and requirements, including but not limited to Infection Prevention & Control. Take reasonable care to work safely and carry out duties as to not cause accidental injury to self, fellow employees, or the general public. Monitor compliance with health and safety policies, procedures, and standards. Communicate all health and safety information including, but not limited to, policies, procedures, standards, hazards, hazard control and safe work practices. Participate in proactive Health & Safety activities while performing all duties. Immediately report all injuries, near misses or potential hazards to direct supervisor or alternate as appropriate. Always maintain and promote a safe working environment. Maintain awareness of role and participate in emergency response and / or drills as Manager of Clinical Practice Review and maintain all workplace harassment and / or violence policies and expectations Adhere to Bayshore Policies and Procedures.

Support Branch Operations

Manage branch operations in the absence of senior management when needed. Ensure 24 / 7 clinician access and serve as on‑call nurse / clinician as needed. Use electronic health records to improve clinical outcomes and practice standards. Additional Tasks : Complete other tasks as requested.

Education & Training

Graduation from an accredited School of Nursing, preferably with a Bachelor of Nursing degree; (evidence required) Current registration, in good standing, with the provincial regulating body. Additional training and certification such as CNA certifications, Learning Essentials for Advanced Palliative Care (LEAP), deSouza and other specialty training would be an asset to this role; Competencies will be dependent on funder and branch requirements.

Experience

At least five years of recent experience with progressive responsibilities in a supervisory or leadership role, preferably in a community setting; Strong track record in leading the development and evaluation of training programs; Demonstrated ability to handle all aspects of human resources and interpret company policies and procedures; Experience in business development is considered an asset.

Needed Skills, Abilities And Requirements

Exceptional interpersonal skills and ability to handle difficult situations objectively and consistently; Ability to work independently and effectively lead a high performing team; Demonstrated team‑building skills; Excellent writing, reporting and communication skills; Valid driver’s license, reliable vehicle and auto insurance Evidence of current CPR certification; evidence of negative TB status Clear criminal background screening, including vulnerable sector search Solid knowledge of the principles, practices, and methods of community nursing and service delivery to clients as well as program development, implementation and evaluation. Proven computer technology skills e.g. Microsoft applications, and ability to use virtual meeting forums.

Primary Location

AB-Calgary

Equity, Diversity and Inclusion

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing. At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.

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