Position Summary
The Quality Experience Leader (QEL) facilitates evidence-based practice and knowledge translation for all clinical and support staff, to promote safe, quality care for Orillia Soldiers’ Memorial Hospital (OSMH)patients. This role provides leadership to quality improvement initiatives in partnership with interprofessional program teams and Clinical Educators. The QEL focuses on program / service-based goals and objectives, assisting teams and the entire organization to improve outcome measures and achieve quality goals.
PRIMARY RESPONSIBILITIES :
- Role model OSMH Mission, Vision and Values in alignment with the organization’s strategic objectives.
- Act as an expert resource to support organizational practices and quality standards
- Use Quality Improvement methodologies to develop and support corporate initiatives, including : Quality Improvement Plan, Strategic Plan and Accreditation
- Be an ambassador for and encourage employees to apply the OSMH Quality Framework
- Execute and evaluate projects, communicating successes and areas for improvement to applicable staff
- Partner with Program Managers to review and analyze incident reports and facilitate any required staff development, learning, or remediation
- Coordinate, consult on, and support the development of controlled documents (e.g. policies, procedures, standards of care, order sets, medical directives) for the Quality and Interprofessional Practice portfolio, assigned programs of coverage and areas of subject matter expertise or clinical experience
- Support care teams, working groups and committees to focus on achieving high standards of practice
- Facilitate transfer of evidence, knowledge, and skills to the practice setting
- Identify, define and facilitate practice changes to meet legislative / regulatory standards
- Monitor clinical performance related to practice standards, provide feedback and assess learning needs
- Facilitate, encourage, and evaluate staff professional development, incorporating clinical competence models (e.g. Benner, Miller, Halstead)
- Conducts interprofessional practice or competency investigations
- Facilitates and participates in the recruitment process, including shortlisting candidates and conducting interviews with program leadership
- Coordinate learning opportunities for new hires and current staff
- Contribute to and conduct staff performance reviews where requested
- Liaise with community partners and / or stakeholders regarding common practices or workflows
- Engage in ongoing professional development and continuous learning
- Perform other duties as assigned by Manager / Director of Quality and Interprofessional Practice
Qualifications
Education :
Undergraduate degree in a regulated health profession, health administration, or related field is required with a Graduate degree in Nursing, Education or related field preferredMember in good standing of a regulated health profession College requiredContinuing education or certification in the following areas preferred :Quality Improvement methodologies (e.g. TOH, IHI, LEAN)Data analysisAdult learning principles (e.g. TATA)Management or LeadershipIndigenous Cultural SafetyExperience :
Minimum five (5) years of clinical work experience within the acute care continuum with Strong clinical content knowledge, critical thinking, and professional judgement requiredProfessional practice leadership and / or committee work requiredLeading, executing and coaching quality improvement initiatives preferredWorking knowledge and appreciation of the following preferred :OSMH Quality FrameworkOSMH Incident Management processRegulation and standards, including but not limited to HCCA, RHPA, Mental Health Act, TGLN, Coroner’s Act, Accreditation CanadaCompetencies :
Philosophical alignment with OSMH Mission, Vision, and ValuesParticipatory leadership style, including approachability, visibility and accessibilityExcellent written and verbal English communication, including in situations that require diplomacy and discretionData collection, analysis / interpretation and sharing to maximize understandingExcellent attendance and work performance recordEffective teamwork, conflict resolution, problem-solving and decision-making skillsAbility to build and sustain positive, respectful relationships with internal and external stakeholdersAbility to facilitate positive change in high-acuity, fast-paced environmentsHigh degree of proficiency with the Microsoft Office 365Respect for protocol, professionalism, and confidentialityPOSITION SUMMARY :
The Quality Experience Leader (QEL) facilitates evidence-based practice and knowledge translation for all clinical and support staff, to promote safe, quality care for Orillia Soldiers’ Memorial Hospital (OSMH)patients. This role provides leadership to quality improvement initiatives in partnership with interprofessional program teams and Clinical Educators. The QEL focuses on program / service-based goals and objectives, assisting teams and the entire organization to improve outcome measures and achieve quality goals.
PRIMARY RESPONSIBILITIES :
Role model OSMH Mission, Vision and Values in alignment with the organization’s strategic objectives.Act as an expert resource to support organizational practices and quality standardsUse Quality Improvement methodologies to develop and support corporate initiatives, including : Quality Improvement Plan, Strategic Plan and AccreditationBe an ambassador for and encourage employees to apply the OSMH Quality FrameworkExecute and evaluate projects, communicating successes and areas for improvement to applicable staffPartner with Program Managers to review and analyze incident reports and facilitate any required staff development, learning, or remediationCoordinate, consult on, and support the development of controlled documents (e.g. policies, procedures, standards of care, order sets, medical directives) for the Quality and Interprofessional Practice portfolio, assigned programs of coverage and areas of subject matter expertise or clinical experienceSupport care teams, working groups and committees to focus on achieving high standards of practiceFacilitate transfer of evidence, knowledge, and skills to the practice settingIdentify, define and facilitate practice changes to meet legislative / regulatory standardsMonitor clinical performance related to practice standards, provide feedback and assess learning needsFacilitate, encourage, and evaluate staff professional development, incorporating clinical competence models (e.g. Benner, Miller, Halstead)Conducts interprofessional practice or competency investigationsFacilitates and participates in the recruitment process, including shortlisting candidates and conducting interviews with program leadershipCoordinate learning opportunities for new hires and current staffContribute to and conduct staff performance reviews where requestedLiaise with community partners and / or stakeholders regarding common practices or workflowsEngage in ongoing professional development and continuous learningPerform other duties as assigned by Manager / Director of Quality and Interprofessional PracticeQUALIFICATIONS : Education :
Undergraduate degree in a regulated health profession, health administration, or related field is required with a Graduate degree in Nursing, Education or related field preferredMember in good standing of a regulated health profession College requiredContinuing education or certification in the following areas preferred :Quality Improvement methodologies (e.g. TOH, IHI, LEAN)Data analysisAdult learning principles (e.g. TATA)Management or LeadershipIndigenous Cultural SafetyExperience :
Minimum five (5) years of clinical work experience within the acute care continuum with Strong clinical content knowledge, critical thinking, and professional judgement requiredProfessional practice leadership and / or committee work requiredLeading, executing and coaching quality improvement initiatives preferredWorking knowledge and appreciation of the following preferred :OSMH Quality FrameworkOSMH Incident Management processRegulation and standards, including but not limited to HCCA, RHPA, Mental Health Act, TGLN, Coroner’s Act, Accreditation CanadaCompetencies :
Philosophical alignment with OSMH Mission, Vision, and ValuesParticipatory leadership style, including approachability, visibility and accessibilityExcellent written and verbal English communication, including in situations that require diplomacy and discretionData collection, analysis / interpretation and sharing to maximize understandingExcellent attendance and work performance recordEffective teamwork, conflict resolution, problem-solving and decision-making skillsAbility to build and sustain positive, respectful relationships with internal and external stakeholdersAbility to facilitate positive change in high-acuity, fast-paced environmentsHigh degree of proficiency with the Microsoft Office 365Respect for protocol, professionalism, and confidentialityOther :
Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self-Directed Learning Opportunities.Our Employees Enjoy
a professional practice environmenta collaborative atmosphere with emphasis on teamworkwellness initiativescontinuing education grantsemployee recognition and assistance programsa competitive salary and benefits packageequal opportunities for growth and developmentEmployment Equity
OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace.
Accomodation in the Workplace
Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially.
Health & Safety Responsibilities
OSMH is committed to providing a safe, healthy and supportive working environment by treating team members and patients with compassion accountability respect and engagement.
All team members must adhere to OSMH’s Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act.
Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands.
As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation.
As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital's Occupational Health and Safety department.
