Assistant Guest Experience Manager, Golden Skybridge

Assistant Guest Experience Manager, Golden Skybridge

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At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring / Summer, 2026, it will be a full time seasonal role.

Role & Responsibilities

• This role will be responsible for improving line management, health and safety, programming, cleanliness and overall guest experience.
• Manage day-to-day operations of Ticket Offices throughout the Golden Skybridge.
• Support, coach and ensure that each member of the Guest Experience team provides an upbeat and professional guest service that goes above and beyond our guests expectations.
• Ensure all guest areas are kept clean by embracing the Pursuit Value to Honour Place, managing lines ensuring positive guest experiences.
• Leading the team to manage both the arrival and departure of guests ensuring a world class impression.
• Ensuring all staff are knowledgeable, by providing each visitor with the highest quality experience and by maximizing revenue through sales of all our products and services.
• Directing, leading and supporting the Guest Experience team.
• Hiring, training, orientation and evaluation of all Guest Experience employees.
• Maintain positive working relationships with tour companies, suppliers and other departments.
• Ensure all guest experience employees adhere to corporate grooming standards and enforce the highest level of presentation and professional conduct.
• Ensure smooth operation of computer systems and arranging for repairs as needed, act as an on-site contact for Guest Experience IT systems.
• Assist in overseeing the daily reconciliation of cash reports and applicable corrections and adjustments. As well as any payroll needs, with regards to labour.
• Ensure cash security by enforcing policies and authorized access to the safes and safe cash handling procedures in the ticketing areas.
• Inform staff of new clients, payment procedures and special functions.
• Health and Safety champion for the department, being a leader to all emergency and safety protocols.
• Manage staffing levels and department scheduling.
• Handling guest complaints.

Required Skills & Qualifications

The starting wage for this role is $21.50

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges... (continued text maintained as originally provided).

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. (continued text maintained).

PURSUIT PERKS

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. (continued text maintained).

Seniority level

Mid‑Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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