Retail Security Officer

Title : Retail Security.

Reports To : Store Manager.

Status : Non-exempt.

Function : The Retail Security position is responsible to ensure the safety and security of our thrift store, its employees, customers, and merchandise.

Duties and Responsibilities :

• Monitor the thrift store’s interior and exterior to deter theft, vandalism, or disruptive behavior.
• Conduct regular patrols of the premises, including sales floors, stockrooms, and parking areas.
• Prevent theft at the front of store by performing receipt checks for exposed high-dollar merchandise.
• Greet and interact professionally with customers while maintaining vigilance.
• Utilize de-escalation tactics when there are disturbances.
• Respond promptly to incidents, disturbances, or emergencies, following ARC guidelines.
• When necessary, coordinate with store management and law enforcement when there is suspected theft. Call 911 for any high-risk situations.
• If available monitor security cameras, alarms, and other surveillance equipment, reporting irregularities to management.
• Ensure compliance with store policies, procedures, and safety regulations.
• Provide assistance to store management during opening and / or closing procedures.
• Assist with bank deposits.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Document and report daily activities, incidents, or safety hazards to the appropriate personnel.
• Observe and report suspicious activity and protect Salvation Army property and staff by maintaining a safe and secure environment.
• Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
• May assist with store functions as needed.
• Other duties as assigned.

Qualifications :

Physical Requirements :

Statement of Confidentiality : The Retail Security position occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Adult Rehabilitation Centers in all job-related matters.

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