Senior Director of Customer Delivery

Senior Director of Customer Delivery

Genoa Design International

St. John’s, NL

Reference #17983

Genoa Design International has been a leading provider of production design and 3D modeling services to the shipbuilding and offshore industries from its headquarters in Newfoundland and Labrador since 1995.

Over the years, Genoa has earned a reputation as one of the most sought-after production design firms in the North American shipbuilding market, boasting a recent ISO 9001 : 2015 certification that underscores its unwavering commitment to quality.

With collaboration as a cornerstone of its work, Genoa approaches each day with a steadfast focus on its core values : Put People First, Create Lasting Relationships, Make a Difference, Own It, Live Well, and Never Stand Still.

Customers consistently commend Genoa for the everyday demonstration of these values by its employees, setting the company apart from its competitors.

With a team of nearly 200 designers, engineers, naval architects, administrators, and technical support staff spread across three locations in Mount Pearl, NL;

Vancouver, BC; Halifax, NS; and New Orleans, US, Genoa provides expertise and dedicated support throughout the shipbuilding process.

Currently, the company is actively engaged in major government initiatives such as Canada’s National Shipbuilding Strategy (NSS) and commercial contracts in shipyards across North America.

We have partnered with Genoa in their search of a Senior Director of Customer Delivery, who will assume responsibility for steering existing Customer Account Management strategies, ensuring Genoa remains at the forefront of delivering high-quality and profitable services.

Embracing innovation, you will foster an environment of continuous improvement, empowering us to refine our customer strategies annually, thereby fueling Genoa’s growth and continued success.

Key Responsibilities

• Lead successful portfolio delivery and ensure business unit profitability through high-quality, profitable performance across all programs and projects.
• Proactively manage portfolio-level risks and opportunities.
• Develop and monitor key performance indicators to drive customer performance, utilizing data-analytics for informed decision-making.
• Nurture collaboration between project and finance teams for reliable project forecasting.
• Support market development and strategic planning by collaborating with Marketing, Business, and Product development teams.
• Lead business development activities within Program Portfolios.
• Provide active leadership and coaching to Program / Project Management teams, empowering them to achieve objectives aligned with customer strategies.
• Develop the project leadership team to enhance management experience.
• Provide oversight and guidance to leverage team expertise for service delivery enhancement.
• Promote operational excellence and prepare for sustainable growth by supporting the development and integration of new products & services, fostering a culture of continuous improvement, and identifying opportunities to leverage strengths and address challenges for enhanced customer delivery.

Desired Skills and Qualifications

• 10+ years Project management experience; ideally in a design, construction, or manufacturing environment.
• Project Management Professional (PMP) Certification.
• Bachelor’s degree (B. Eng, B. Tech, or equivalent).
• Demonstrated ability to manage large, complex projects on time and within budget.
• Experience leading or supporting business development activities.
• Demonstrated experience building and maintaining client relationships that foster customer loyalty and satisfaction.
• Knowledge of and experience in developing and reporting on key performance indicators

What Genoa Design International Offers :

• Attractive compensation package.
• RRSP matching program and comprehensive group insurance plan and EFAP program.
• Vacation and discretionary days.
• A flexible work schedule.
• Modern, yet comfortable office space, with engaging team building activities.
• Rewards and recognition for a job well done.
• An employee wellness program to spend on whatever makes you happy.
• A minimum of 8 volunteer hours each year to support causes that matter to you and community engagement opportunities.
• An outstanding commitment to training, development, career growth & opportunities.
• An outstanding commitment to training, development, career growth & opportunity with our award-winning in-house Academy.

We know it’s rare for someone to meet 100% of the qualifications and you don’t need all the listed credentials to add incredible value to the team.

We also know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates like you. If you are an initiative-taking, dynamic leader, and are prepared to meet the challenges as outlined, apply in strictest confidence today!