Branch Operations Manager

Building Envelope Distribution

Edmonton, Alberta

Base + Profit Share + Benefits

Are you a hands-on leader who thrives in a dynamic distribution environment? Do you excel in operational excellence, team building, and delivering an outstanding customer experience? If so, this opportunity is for you!

Our client, a leading distributor of building envelope products, is seeking a Branch Operations Manager to oversee their Edmonton branch. With 22 employees and $18 million in revenue, the branch services Northern Alberta, including Edmonton, Red Deer, Slave Lake, and Fort McMurray.

This role focuses on operational execution , efficiency , and customer engagement , ensuring exceptional delivery performance, customer satisfaction, and cost management. The successful candidate will inherit a solid team, built over the last two years, and drive improvements to take the business to the next level.

Key Responsibilities

• Oversee inventory management , purchasing , billing , and vendor relationships .
• Manage the branch’s fleet of vehicles , including specialized delivery trucks, ensuring efficiency and safety in dispatch and delivery.
• Drive team performance , including hiring and retaining top talent in a competitive market.
• Collaborate closely with the Regional Sales Manager , focusing on seamless product delivery and customer satisfaction.
• Lead warehouse and dispatch operations , identifying opportunities for improvement and cost reduction.
• Manage a small book of existing customer accounts , acting as the face of the business for those customers. Build and maintain strong relationships to ensure ongoing satisfaction and loyalty.
• Maintain hands-on involvement with customers, staff, and daily operations to ensure smooth execution and issue resolution.

What We’re Looking For

About You

You are proactive, detail-oriented, and focused on creating a high-performance culture. You take pride in ensuring that customers receive their products on time, every time. You plan ahead, anticipate challenges, and find opportunities for improvement while motivating your team to achieve excellence. You are also comfortable building strong relationships with customers and enjoy being the go-to person representing the business in the market.

What’s On Offer

This is your chance to join a growing business with a track record of success and a supportive leadership team. In addition to competitive compensation and profit sharing, you’ll have the opportunity to lead a branch poised for continued growth while making a lasting impact on the team and the business.

If you’re ready to take on this exciting challenge, contact DMC Recruitment today for a confidential discussion.