Who Can Apply

• Candidates must be legally authorized to work in Canada

Job Description

Position :

To provide technical support for a healthcare clients proprietary PACS (Picture Archive Communication Systems), primarily via phone and remote server and workstation access. PACS are image repositories for medical images for clinical use. The role involves scoping, troubleshooting, and driving an issue to resolution.

Core Responsibilities :

Responding to time sensitive support calls that can affect patient care.

Scope and troubleshoot reported issues in Software and O / S ass well as identify potential infrastructure issues

Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution.

Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs.

Manage ticket backlog of about 20-30 cases.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Required Skills & Experience

Knowledge of troubleshooting Windows Operating Systems, Server and Wks

Basic knowledge of TCP / IP network operation

Basic Knowledge of Active Directory operation and troubleshooting

2 year Diploma program in Information Technology or equivalent experience

Nice to Have Skills & Experience

Windows command line, Powershell, proficiency

Detailed knowledge of TCP / IP and OSI model

CCNA Cisco Certified Network Associate

Experience working in a Support Center

Proficiency in Troubleshooting Active Directory

Experience providing technical support in a collaborative environment.

2 year Diploma program in Information Technology or equivalent experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.