#143 Director of Clinical Operations

JOB POSTING # 143

Position Title:	Director of Clinical Operations	Vacancies:	1
Workgroup:	Senior Leadership Team	Posting Date:	December 3 - 16 2025
Status:	Full-time Regular	Start Date:	February 23 2026
Hours:	35-45 hours per week

About CMHA Niagara

CMHA Niagara is a non-profit charitable organization committed to promoting mental wellness and improving the lives of people in its service area who have mental illness as well as their families. CMHA Niagara achieves its mission through a number of programs and services.

CMHA Niagara is committed to a recovery philosophy which focuses on the potential for people with mental illness to lead full productive and engaged lives in their communities. The Branch works in partnership with many others who share in the commitment to supporting the broad determinants of health.

Position Summary

The Director of Clinical Services provides strategic and operational leadership for all clinical programs and services within CMHA Niagara. This role is responsible for ensuring the delivery of high-quality client-centred and recovery-oriented mental health care in alignment with CMHA Niagaras mission vision and values. The Director of Clinical Services oversees program development service integration and clinical quality improvement while fostering an environment that supports innovation accountability and professional growth.

Essential Job Functions

• Lead manage and ensure accountability for the Clinical Leadership Team providing strategic and operational leadership for all clinical services fostering accountability collaboration and continuous improvement while supporting staff development engagement and retention
• Program Management: oversee planning delivery and evaluation of clinical programs to ensure quality effectiveness and alignment with best practices community needs and funder expectations.
• Contribute to strategic priorities performance monitoring and fiscal sustainability
• Privacy Officer: ensure compliance with privacy legislation through policy development training risk assessments audits and response to privacy inquiries and investigations
• Client and Family Advisory: engage clients families and individuals with lived experience in service planning and evaluation
• Strengthen community and system partnerships to enhance service experiences
• Client Safety and Satisfaction: promote client safety recovery and well-being through evidence-informed practice quality improvement and monitoring of key performance indicators to ensure accessible and equitable services
• Performs other duties as may be assigned by the Executive Director

Essential Job Requirements

• Masters degree in Social Work Nursing or allied profession or other relevant area of study
• Registration with a regulatory body in good standing and adheres to all standards of practice as per the College is required
• Minimum of 5 years of management experience in the community mental health and addictions program field
• Experience with quality improvement initiatives and project management
• Knowledge of the special needs of persons with psychiatric disabilities concurrent disorders and other comorbidities
• Certified in the following safety courses: Crisis Intervention (i.e. NVCI Safety Care CPI or Safe Management) Standard First Aid CPR C - AED and Suicide Prevention (ASIST)
• Satisfactory Vulnerable Sector Screening (Police Check)
• Access to a reliable personal vehicle;
• Current valid Class G drivers license;
• Personal cell phone for business use;
• Bilingualism particularly proficiency in French would be considered a valuable asset.

CMHA Niagara is a culturally competent organization and is committed to building an inclusive community that respects the dignity and independence of candidates with multicultural and diverse backgrounds multilingual abilities and experience with the 2SLGBTQIA community. Candidates with a multicultural and/or diverse background would be considered an asset.

CMHA Niagara is committed to providing accommodation for persons with disabilities. Please see the AODA section of our website at for further details or contact our Human Resources department for any information in an alternate format.

If you are interested in applying for this position it is your responsibility to ensure your application is sent to no later than 4:00 p.m. on December 16 2025.

Our Mission

Our purpose is to strengthen mental wellness in the Niagara community.

Our Vision

A Niagara where mental health is recognized supported and optimized.

Our Values

Our core values will be embedded in everything we do. They will guide and define how we work with each other our partners and our clients and their supports to enhance access to mental health and addictions supports in Niagara: adaptive collaboration ethics and integrity people-centred safety and belonging social justice.

Required Experience:

Director

Key Skills
Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning
Employment Type : Full-Time
Experience: years
Vacancy: 1