AV Support Technician (On-Site)

The AV Support Technician provides both in-person and virtual support to users across the office and region. Servicing clients in government and enterprise sectors our team members may require various clearances. We seek team players ready to assist and support in other areas including Staging and / or installations when necessary.  The AV Support Technician provides both in-person and virtual support to users across the office and region. Servicing clients in government and enterprise sectors our team members may require various clearances. We seek team players ready to assist and support in other areas including Staging and / or installations when necessary.

Accountabilities :

• Offering prompt response assessment and resolution to assist with L1 and L2 AV incident resolution in accordance with service levels.
• Connecting to managing and diagnosing potentially defective hardware while facilitating on-site response when L3 troubleshooting and engineering support is required.
• Delivering white-glove (in-person hands-on) support to a small user base for on-site support of meetings and meeting rooms on an as-needed basis.
• Documenting events and communications associated with service incident response in designated incident-management tools.
• Owning and completing all field team processes Onsite Task requirements
• Ensuring Core responsibilities are followed daily which would include Pre-visit preparation confirm all necessary parts tools are available and packed for the site visit. Thoroughly researching the assisted service call and room details to understand the scope and history of the issue.
• Conducting routine inspections of meeting rooms to ensure they are ready for use.
• Maintaining onsite service inventory control.
• Assisting with technical service team task overflow when required.
• Following L2 L3 request processes maximizing all possible internal options first before engaging dispatch for additional resources.
• Continuing knowledge development maintain up-to-date expertise on new and existing technologies relevant to ETG systems. Actively complete all required certifications and training courses as directed or needed to support current and future projects.
• Working hours may include evenings or weekends depending on business and client needs.

Qualifications : Qualifications :

Crestron DM / NVX.

Additional Information :

Further Details :

Please note you must be eligible to work in Canada to be considered for this role.

ET Group values diversity and is committed to building teams that reflect various backgrounds perspectives and skills. Our hiring decisions are based on qualifications merit and business needs. We do not use AI in any of our hiring process.

Remote Work : No

Employment Type : Full-time

Key Skills

E & I,Low Voltage,Customer Service,Hospitality Experience,Computer Networking,Computer Skills,Cabling,Customer Support,Schematics,Human Resources,Power Tools,Troubleshooting

Experience : years

Vacancy : 1