Implementation Coordinator

Job Description

Level 2

Job Description

Overview :

Enterprise Technology Services (ETS) delivers firm-wide services and platforms including network infrastructure, core computing, mainframe, end user technologies, application infrastructure and workplace support services.

The Implementation Coordinator would be responsible for delivering on project schedules associated to the onboarding of firm hardware and software assets into a centralized CMDB solution.

The project(s) assigned will be in support of a broader program targeting the successful delivery of time-sensitive regulatory requirements. The role will have colleagues and stakeholders across globe and be required to liaise with technology teams, product management teams, risk governance functions, executive management, and program management functions.

Primary Responsibilities :

Engage with senior technology leadership across multiple departments to ensure program requirements are clear and achieved, while providing support and guidance throughout the onboarding lifecycle

Drive end-to-end execution of asset delivery schedules across multiple functional groups and matrixed teams

Act as a central point for assigned activities including planning and coordinating daily initiative activities across teams

Facilitate project meetings, manage / track appropriate project deliverables with delivery teams

Manage regular reporting

Highlight key accomplishments, risks / issues and dependencies, in addition to the coordination of mitigation / remediation work

Create and articulate executive level communication on a project and program level

Responsible for senior stakeholder management, communication, and escalation

Adherence to project lifecycle quality and policy standards

Skills Required :

Program / project management experience

Strong analytical and problem-solving ability, capability to switch context quickly and work on multiple streams of work concurrently

Exceptional verbal and written communication skills, including the ability to translate requirements effectively and coordinate team discussion

Must be extremely detail-oriented, very organized and value the integrity of the data

A sound background and adherence to business processes and procedures

Ability to build and sustain relationships with individuals at all levels of the organisation and leverage this to achieve work-related objectives

High proficiency with MS Office productivity tools (Word, PowerPoint, Visio, Excel) with advanced skill in data manipulation using Excel

Skills Desired :

PMP certified (or equivalent recognized professional standard)

Working knowledge of agile methodologies and organization principles

Agile certification (e.g. scrum master)

Technical understanding of hardware and software assets

Understanding of ITIL v3

Awareness of ITIL / ITAM principles

Previous experience with technology controls programs and risk domains (e.g. change management, SDLC, information security practices)

Exposure to industry standard risk control frameworks (e.g. NIST, FFIEC, ISO)

Education and Qualifications :

Educated to degree level

3-5 years directly relevant experience