Operator, Housekeeping Call Centre

Detailed Overview

In accordance with departmental policies and procedures, the position operates a centralized phone system for receiving and forwarding calls and/or information utilizing contact centre technology and related communications systems. Responsibilities Operates a centralized phone system and computer to answer and/or transfer incoming requests to appropriate departments. Checks incoming emails in dedicated email account and follows established procedures to respond and/or forward. Ensures that all requests are logged and documented according to established procedures and/or guidelines. Checks status of requests to ensure response timelines are within established procedures and/or guidelines. Operates paging systems according to established procedures and/or guidelines. Responds to requests by prioritizing and evaluating request, according to established procedures and/or guidelines. Performs other related duties as assigned. Qualifications Education and Experience Grade 12 and one year recent related experience or an equivalent combination of education, training and experience. Skills and Abilities Ability to keyboard 45 wpm Ability to communicate effectively both verbally and in writing Ability to deal with others effectively Physical ability to carry out the duties of the position Ability to organize work Ability to operate related equipment. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor IMPORTANT: Recruitment scam warning Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.