Director, Strategy & Operations

JOB DESCRIPTION

About the role

Your Job :

We’re looking for a Director, Strategy & Operations to join our growing team for Casualty, Legal, and Large Loss Claims! The goal of the Director is to contribute to the growth and sustainability of Intact’s leadership advantage though the execution of strategies to ensure ongoing market competitiveness and organizational success.

The Director, Strategy and Operations reports to the Deputy Senior Vice President of Claims – Casualty, Legal and Large Loss and works closely with the leadership team across Canada. The location of the role is open to our locations across Canada, although Toronto or Montreal is preferred. Reporting into the Director, Strategy & Operations, will be a team that includes a Project Manager, business analyst and coordinator.

Here are a few ways you'll make a difference :

The Director in this highly visible role will partner with the leadership team (VPs and Directors across Canada) to develop our strategy and vision for overall operations across our team’s + employees.

In collaboration with appropriate COEs / Leaders, develop, design and track business strategies and projects that will support our claims strategic priorities.

Establish, track and work closely with the business to refine best practice workflows, procedures and change management plans to ensure business practices are well executed.

Project management experience and leading change management initiatives.

Act as the coordinator for key strategic meetings.

Prepare research, analysis, and presentations for the Casualty, Legal and Specialty Claims leadership team in relation to our strategic narrative for claims and our key deliverables to outperformance.

Continually assess our claims strengths, weaknesses, opportunities, and threats and promote actionable proposals to address them.

Leverage your financial acumen to support the budget process, initiatives delivery, reporting to help promote accountability.

Educate and build awareness of key trends with internal stakeholders (i.e., presentations, insights and idea generation, etc.).

Conduct various primary and secondary research with internal and external partners as required. Continually explore the external environment to identify relevant industry, consumer and technology trends.

Identify new organizational strategies and capabilities necessary to sustain long-term competitive advantage.

Ensure strong partnership and collaboration across Canada and working closely with the communication team to ensure a strong communication plan for national teams.

Demonstrate our Values and Leadership Success Factors of caring for people, be open and honest, take accountability and drive change. Provide leadership guidance and coaching to your team to enhance our performance

Your Skills

University or college degree (preferably in finance, actuarial, or general business).

7-10 years’ work experience; 3-5 years’ management experience within that period.

Strong strategic thinking and analytical skills.

Excellent project management skills.

Strong research and analytical capability and the ability to synthesize that information.

Excellent communication skills (oral, written, presentation) and demonstrated success engaging people in ideas, influencing

Strong facilitation skills.

Strong collaboration skills.

Strong financial and business acumen.

Bilingualism (French / English) - Need to interact on a regular basis with colleagues across the country.

LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.