AVP, Operational Risk & Resilience

Job Details

Description

**Posting Deadline: Please submit your application by 11:59 PM PST, November 7, 2025**

Position Type: Permanent

Together, Let’s Do Great Things!

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for an AVP, Operational Risk & Resilience, so if you’re passionate about leading resilience strategy, building high-performing teams, and embedding risk awareness across the organization, we’d like to hear from you.

What's the role?

As AVP, Operational Risk & Resilience, you will lead the development and execution of Coastal Community’s Operational Resilience Framework. You will oversee business continuity, risk monitoring, and resilience integration across departments. You will collaborate with senior executives and embed resilience into strategic planning, workflows, and culture.

Your duties will include:

• Lead development and execution of Operational Resilience Framework and policies.
• Define and monitor Impact Tolerances for critical business services.
• Oversee Business Continuity strategy options and implementation plans.
• Provide oversight and challenge to first-line practices including disaster recovery and third-party resilience.
• Collaborate with senior leaders to integrate resilience into strategic initiatives.
• Build and lead a high-performing team focused on resilience and risk mitigation.
• Empower team members through coaching and accountability.
• Partner with department heads to align resilience efforts with business priorities.
• Facilitate cross-functional working groups on resilience topics.
• Direct operational resilience risk assessments and Business Impact Analyses.
• Monitor cyber, third-party, and process risks for resilience gaps.
• Coordinate third-party risk assessments and confirm risk ratings.
• Maintain crisis response readiness and lead simulations.
• Support Crisis Leader during disruptions and lead post-incident reviews.
• Champion resilience as a core organizational capability.
• Equip leaders and departments with tools and frameworks for resilience.
• Foster a culture of proactive risk awareness and continuous improvement.

What are we looking for?

• Bachelor’s degree or diploma in a related discipline (e.g., Business Continuity, Risk Management), advanced degree preferred.
• Minimum seven years of experience in operational risk, resilience, or business continuity planning.
• Minimum seven years of experience leading and managing people.
• Strong understanding of cyber, third-party, and process risk management.
• Experience with crisis response and control testing.
• Experience in OSFI and/or BCFSA regulated risk department.
• Advanced understanding of credit union operations, principles, and values.
• Professional certification (e.g., CBCP, ISO 22301, CRMP) is an asset.

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

• We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
• We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
• We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that’s second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.75% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more! Join us and be part of a community that values your growth and success!

Career Band Range (Annual Salary) - $92,700.00 to $137,579.00

The posted salary range is designed to reflect a broad career band, encompassing a variety of roles within our organization and serves as a general guideline. Your final compensation will be tailored to your unique skills, experience, and the responsibilities of the role.

If this role resonates with your passion and skills, we would love to hear from you!

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