Sr. Technical Inside Sales | IT | Quoting | Procurement | Hybrid

This is a core operational and client-facing role based in Ottawa, focused on the processes of client engagement, quoting, and procurement operations, rather than traditional direct sales. The Inside Sales function works collaboratively with clients and internal Client Representatives to develop accurate, timely, and technically sound quotations. The position requires a balance of administrative discipline, technical literacy, and professional client interaction, with an emphasis on accuracy, execution, and building trust.

Advantages
This role operates within a dynamic, less hierarchical organizational structure, granting staff a high degree of autonomy and responsibility relative to many organizations. It offers the opportunity to be a critical partner in the sales and fulfillment lifecycle, bridging client needs with technical and commercial solutions.

Responsibilities
Client & Internal Engagement
Act as a primary point of contact for external clients and internal client representatives throughout the quoting and procurement lifecycle.
Professionally engage with clients to clarify requirements and delivery/project timelines.
Collaborate closely with internal stakeholders (e.g., technical teams) to ensure alignment between client needs and technical feasibility.
Escalate complex technical or solution design issues when they exceed defined capabilities.

Quoting & Commercial Support
Develop accurate, compliant, and timely quotes for IT hardware, software, and associated peripherals.
Understand and respect defined technical and commercial boundaries, engaging the Technical Team when required.
Apply sufficient technical knowledge to streamline the sales cycle and reduce rework.
Ensure quotes accurately reflect configurations, quantities, licensing considerations, and commercial assumptions.
Understand complex procurement cycles and vehicles, including those for public sector clients.

Technical & Product Knowledge
Maintain broad, working-level IT knowledge across servers, storage, networking, desktops, notebooks, software, licensing, and peripherals.
Leverage product knowledge to interpret client requirements and translate them into accurate commercial documentation.
Recognize when deeper architectural or design expertise is required and proactively involve the Technical Team.

Systems Execution
Create, manage, and maintain quotes, sales orders, and related records within the company's ERP system.
Ensure accuracy, completeness, and consistency of data across all transactional records.
Learn and adapt quickly to established ERP workflows and customizations.
Identify inefficiencies or data issues and contribute to process improvement.

Procurement & Fulfillment
Act as the procurement arm for quoted solutions once a client contract is received.
Coordinate with distributors and manufacturers to ensure accurate ordering, pricing alignment, and delivery timelines.
Maintain accountability for procurement accuracy and fulfillment readiness.

Qualifications
Strong working knowledge of Microsoft Outlook and Excel.
Experience with an ERP system is preferred; the ability to rapidly learn the company’s system is required.
High attention to detail, sound judgment, and professional communication skills.
A foundational understanding of enterprise and end-user IT technologies, including servers, storage platforms, networking, desktops, and notebooks. Staff must understand how these components operate and interrelate to accurately scope requirements and prepare quotes.

Summary
This is a core operational and client-facing role, focused on the processes of client engagement, quoting, and procurement operations, rather than traditional direct sales. The Inside Sales function works collaboratively with clients and internal Client Representatives to develop accurate, timely, and technically sound quotations. The position requires a balance of administrative discipline, technical literacy, and professional client interaction, with an emphasis on accuracy, execution, and building trust.Advantage

This role operates within a dynamic, less hierarchical organizational structure, granting staff a high degree of autonomy and responsibility relative to many organizations. It offers the opportunity to be a critical partner in the sales and fulfillment lifecycle, bridging client needs with technical and commercial solutions.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.