customer service adviser

Education

• Secondary (high) school graduation certificate

Work setting

• Rural area
• Private sector
• Business
• Automobile repair services

Tasks

• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Perform general office duties
• Receive and log complaints
• Receive credit and employment applications
• Receive payments
• Explain procedures, risks and benefits to clients

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Word
• MS Office

Security and safety

• Reference required

Transportation / travel information

• Own transportation
• Own vehicle
• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Ability to multitask
• Honesty
• Quick learner

Experience

• Experience an asset

Health benefits

• Dental plan
• Paramedical services coverage

Financial benefits

• Group insurance benefits

Support for newcomers and refugees

• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Offers on-the-job training tailored to youth

Support for mature workers

• Applies hiring policies that discourage age discrimination

Supports for visible minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)