Store Director

Position

Bulgari is looking for a dynamic Store Director to lead our brand new boutique in Oakridge Park in Vancouver.

The Store Director guides and nurtures the store team toward achieving quantitative and qualitative goals. This dynamic leadership role demands strategic vision, effective collaboration, and decisiveness, ensuring the successful advancement of business initiatives.

Job responsibilities

What you will do:

• Champion the sales team to reach budget targets, closely monitoring and adapting to store KPIs.
• Strategically identify and harness the store's potential within its market:
• Initiate annual store strategies, updating them quarterly and aligning with the RVP of Retail east.
• Formulate and execute business plans, collaborating cross-functionally with departmental allies.
• Spot performance enhancement opportunities and devise actionable plans in partnership with corporate teams.
• Ensure personnel and discounting costs align with the set financial projections.
• Examine category performance and devise strategies in partnership with the Merchandising team.
• Utilize available reporting tools for informed business discussions with the team and corporate partners.
• Maintain a comprehensive understanding of product nuances at a merchant level.
• Actively coach, inspire, and push each direct report towards their best, readying them for higher roles.
• Ensure the consistent execution of the Bulgari selling standards for optimal business outcomes.

Talent Management:

• Collaborate with Talent Acquisition to recruit aligned with brand ethos.
• Take charge of hiring decisions and manage performance reviews and developmental strategies for direct reports.
• Ensure all staff members consistently meet grooming, appearance, and conduct standards.
• Cultivate a positive, feedback-driven environment, emphasizing diversity, respect, and collaboration.
• Establish a team framework that amplifies both individual and collective performance.
• Oversee store scheduling, ensuring policy adherence, payroll integrity, and optimal staff turnover.
• Maintain a contingency plan for unforeseen staffing situations.

Operational Excellence:

• Prioritize store visibility by dedicating at least 70% of the time to the sales floor and balancing 30% for administrative tasks.
• Assure Visual Merchandising guidelines are implemented in tandem with corporate directives.
• Monitor retail operational procedures and best practices, staying informed on process guidelines and store systems.
• Collaborate with Retail Operations on loss prevention, inventory management, and policy adherence.
• Stay updated on company HR policies and federal and state labor laws.

CRM & Market Insight:

• Pivot from casual customer interactions to deep-rooted client relationship building through a comprehensive client development strategy.
• Monitor luxury jewelry market trends and competitor strategies closely and suggest innovative avenues to elevate store performance.
• Build robust relations with external stakeholders like mall management and their marketing teams.
• Conceive and implement a market-centric strategy, scouting for potential collaborations and fostering new partnerships.

Profile

Your Profile:

• A decade of experience in luxury retail or dealing with luxury items.
• Proven managerial prowess with a knack for developing and inspiring diverse teams.
• Ability to cultivate industry-specific relationships and awareness of local marketing and media landscapes.
• Astute strategic thinking, decision-making, and practical action planning.
• Flexibility for retail hours, including weekdays, weekends, and holidays.
• Proficiency in Microsoft Office Suite and adaptability to learn store operation software.

Additional information

Compensation Range: CAD 140,000 CAD - CAD 150,000

What we offer:

The total compensation package for this position may also include other elements, including a full range of medical, financial, and other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered.