user support technicianProgressive Auto Sales • Sarnia, ON, CA
user support technician
Progressive Auto Sales • Sarnia, ON, CA
2 days ago
Job type
- Full-time
- Permanent
Job description
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Early morning
- Evening
- Shift
- Morning
- Night
- Day
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
Tasks
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User support technician • Sarnia, ON, CA
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