Customer Experience Representative

Customer Experience Representative

Job - Permanent Full-time - Agent / Clerk - Customer service

Branch office : Coquitlam -Coquitlam British Columbia V3K 6T1

As soon as possible Schedule : Monday to Friday (Day)

Salary : $47 000 - $53 000

Description :

The Customer Experience Representative plays a key role in delivering an exceptional service experience to Sani Marc’s clients across its various business units. Acting as a frontline ambassador, the representative handles customer inquiries, processes orders, and provides product and service support while ensuring a smooth and efficient customer journey. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams such as Sales, Logistics, and Operations.

Responsibilities :

• Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
• Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
• Provide exceptional customer service and advisory roles to our clients;
• Follow up with clients / vendors regarding order reception or back orders;
• Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
• Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;

Requirements :

Note :

Disclaimer :

Why work for Sani Marc?

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