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Leasing & Site Administrator

Leasing & Site Administrator

BentallGreenOakNorth York, ON MMB, CA
30+ days ago
Job type
  • Full-time
Job description

Leasing & Site Administrator

Altair | North York, ON

Join Us to Grow, Connect, and Make an Impact.

At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.

As one of Canada’s premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver innovative real estate solutions that create value and support their success.

As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, which ensure every property we manage is a welcoming and functional destination for tenants.

Whether you’re launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.

Join us and help shape the future of commercial real estate.

The opportunity : The Leasing & Site Administrator will be responsible for the day-to-day leasing and administration of the property.

The successful candidate will demonstrate strong relationship building skills, a passion for the project and the immediate market, and exceptional attention to detail. This role will be responsible for providing best in class customer experience in all matters pertaining to leasing, lease administration and to the day-to-day administration of the property.

What You Will Do :

  • Respond to leasing inquiries in order to secure an appointment to view the property
  • Professionally and courteously handle all telephone and ‘walk-in’ enquiries from residents
  • Assist in the maintenance of the customer database and ensure that all leads traffic and interactions are documented appropriately
  • Ensure timely and accurate completion and entry of all leasing documentation, including application forms, Tenancy Agreements, renewal agreements and other supporting documentation into the property database.
  • Provide administrative support
  • Maintain a comprehensive knowledge of product, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided
  • Carry out other duties and / or procedures related to the marketing, rental and administration of suites as may be assigned from time to time
  • Assist in maintaining a high level of client satisfaction and public relations which will include all forms of communications with the residents
  • As part of the overall team, maintain goodwill of customer during service period and promote the organization to existing and potential customers
  • Maintain excellent tenant relations within the assigned property
  • Provide prompt and courteous service to prospective and current residents, focusing on their individual needs and wants;
  • Administering move-in deposits and move-out balances
  • Assigns resident parking in addition to issuing visitor parking passes and maintaining an up-to-date log
  • Administration of sublets, assignments, and termination notices
  • Maintain all resident information received in accordance with Privacy rules and regulations
  • Maintaining good resident relations, handling and documenting resident complaints and any emergencies in the building which occur during, over and above office hours
  • Process changes to residents, co-tenants, occupants, guarantors, PAP conditions and other administrative matters
  • Ensure that all deposits are paid and deposited in a timely manner and entered into the relevant accounts on the property management database
  • Assist Community with rental arrears; preparing and delivering rental reminders, follow-up phone calls or door knocking.
  • Support in conducting move in, move out and suite turnover inspections.
  • Support in preparing resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination, booking elevators where applicable.
  • Rectify any resident issues that may arise and escalate as required
  • Manage purchase orders – create, receive and ensure accuracy
  • Maintain an orderly office area
  • Other related duties as required, such duties may include lifting.

Sustainability :

  • Participate in community and charitable events that involve the property, its tenants or employees;
  • Assist in the implementation of BGO’s sustainability and engagement programs at the property;
  • Embrace and pro-actively support BGO's culture of environmental sustainability, and corporate and social responsibility.
  • Supports team goals, objectives, operations and strategy for properties outlined by management;
  • Other duties within the scope, spirit and purpose of the job, as requested by management.

    • Who You Are :

  • Education : A College or University education in a business field would be considered an asset.
  • Experience : A minimum of two (2) years of relevant work experience in a busy client facing environment is required, preferably retail, hospitality or property management.
  • Knowledge of the Residential Tenancies Act and Residential Lease Agreements an asset
  • Attention to detail and accuracy, good judgment, communication skills (listening, verbal and written), initiative and creativity, excellent oral and written communication and presentation skills; ability to develop and sustain cooperative working relationships with prospects, residents and internal staff.
  • Organizational / Multi-Task Skills – Ability to allocate one’s time effectively, work under pressure and manage tight deadlines; ability to achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; ability to use initiative and self-managing skills to work independently with minimal direction and respond effectively to issues that arise.
  • Computer Skills – Skills in Excel, Word, Outlook; familiarity with a customer relationship management (CRM) system is an asset.
  • Availability - Evening and / or weekend work may be required at certain locations.
  • Police Clearance – A criminal verification check is required for employment.

    • At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders / investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

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    Administrator • North York, ON MMB, CA