Smart Start Team Assistant

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been recognized as a Top Employer in Hamilton-Niagara for seven consecutive years. We have been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada’s Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

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Post End Date :

February 22, 2026 at 11 : 59 PMThis job advertisement is to fill an existing vacancy in the Part-Time Contract Positions (Employee Group)

Smart Start Program

Reporting to the Recruitment Officer, Conversion and Transition, the Smart Start Team Assistant will play an integral role in the overall delivery of Brock University’s year one academic orientation and transition program. Smart Start is Brock University’s academic orientation and transition program that welcomes all incoming students annually and promotes student success through opportunities that encourage orientation, engagement, leadership development, service-learning, and volunteerism.

The Smart Start program aims to deliver immediately relevant information that is vital to the enrichment of the learning experience during the summer before a student starts at Brock. The purpose of the program is to effectively welcome, support, and engage new students and their families into the Brock community by equipping them with the knowledge and tools needed to successfully navigate their transition into university life.

In addition to participating in traditional Smart Start programming, team members engage in a full menu of support, engagement, and learning opportunities that extend into the academic term. These supports are delivered through a combination of online and in-person events, including AskMe Booths and additional Smart Start support for students that begin their studies in Winter and Spring.

We are committed to building a diverse team with members who represent a variety of lived experiences, educational pathways, and career aspirations.

About the Role

The Smart Start Team Assistant will welcome, support, and connect with incoming students and their supporters through customer service interactions, formal presentations, and one-on-one engagement. Team members will collaborate with academic and student service departments across campus to ensure accurate information, coordinated support, and a positive student experience throughout the transition period.

The Smart Start Team Assistant will represent Brock University and the Smart Start program at various transition and engagement initiatives, including orientation programming, AskMe Booths, Welcome Week activities, and additional First Year Experience initiatives throughout the academic year.

Hours of operation include weekdays, with required availability for some evenings, weekends, and key university events.

The Smart Start Team Assistant will :

Customer Service :

• Greet and connect with campus visitors and incoming students, going above and beyond to ensure they feel welcome and important.
• Provide exceptional customer service and respond to student and family inquiries in a professional and supportive manner.
• Demonstrate a thorough knowledge and understanding of Brock programs, services, and campus resources.
• Support campus orientation initiatives, including AskMe Booths during the start of the academic term.
• Connect with incoming students and families through multiple methods, including in-person interactions, large-group presentations, phone, and email.

Student Transition and Team Support :

Information Delivery and Public Speaking :

Other duties as assigned.

Key Skills and Experience :

Application :

This position is open to current Brock students.