Customer Service Agent 3 - Hawkesbury- Part Time - Perm - Bilingual (French and English)

Position Description & Qualifications

This role has a starting hourly rate of $23.64 !

Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high‑energy environment, rewarding job opportunities await you at Serco Canada Inc.

Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.

Summary / Purpose

• Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
• Assesses applicants’ identity documents for validity.
• Provides information and assistance related to Driver Examination services.
• Ensures the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Health And Safety

Other / Projects

Education / Certifications

Knowledge And Experience

Skills / Competencies

Knowledge and Understanding of Driving and Assessment

Assessment Skills

Quality of Service

Fostering Change

Thoroughness

Decisiveness

Stress Management

Personal Credibility

Mental And Physical Effort

Working Conditions

Background Check

If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team—submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency : Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range : The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good‑faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labour markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities.

To review all Serco benefits please visit : https : / / careers.serco-na.com / us / en / about-us.

Serco complies with all applicable federal, provincial, and local leave laws. This is a Canada‑based role and this position is for an existing vacancy unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to careers@serco-na.com.

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