Drivers - On Demand Service Greater Niagara Region

Voyago is seeking responsible and compassionate individuals to join our team of on demand drivers in the Greater Niagara Region! Including St Catharine's, Welland and Fort Erie.

Your Role

As an On Demand Service Driver, you will take pride in playing a key role in ensuring the independence and mobility of our city’s most vulnerable passengers. Your efforts will directly contribute to their ability to access essential services, appointments, and daily activities safely and comfortably. You will provide safe, reliable transportation, while delivering excellent customer service and assisting passengers with care and respect. You will perform basic vehicle inspections at the start of each shift to ensure the vehicle is in good working order, including checking tire pressure, brakes, lights, and other essential systems. The rate of pay for this position is $20.00 per hour. This is a unionized position. We are looking to fill a current vacancy.

The Perks

• Make a Difference: You’ll have the rewarding opportunity to help individuals with all needs maintain their independence and access essential services.
• Job Stability: you are essential workers, ensuring that transportation needs are met for vulnerable populations, providing long-term job security.
• Training and Development: Voyago offers the opportunity to gain valuable skills through ongoing training, including customer service, vehicle safety, and emergency response.
• Competitive Pay and Benefits: Receive competitive wages, along with comprehensive benefits packages for full time employees, including health insurance, retirement plans, and paid time off.
• Build Relationships: Form meaningful connections with regular passengers, creating a positive impact on their daily lives.
• Experience a dynamic work environment working with the public and the people in your community, meeting new passengers—each with their own unique, heartwarming stories to share. No two days are the same, and you'll build connections that make your work truly rewarding.

Key Responsibilities

• You are offering door-to-door customer service.
• You may be assisting passengers in boarding vehicles and maneuvering wheelchairs or other accessible devices.
• You may be attaching securement belts and lifting portable assistive devices as needed.
• You will ensure the proper restraint and security of passengers, devices, and mobility aids if applicable
• You are providing passengers with accurate information on fares, schedules and stops.
• You will maintain a safe and comfortable environment throughout the journey.
• You will communicate effectively and professionally with passengers and team members.
• You will adhere to all company policies, procedures, and safety standards.
• You will be providing WOW! customer service to all passengers at all times
• You are comfortable with a fast paced physically demanding job (pushing wheelchairs with a maximum of 250lbs. Twisting, pulling, getting low to the ground to secure the wheelchairs)

Requirements

Your Profile

• You are a safe driver with a clean driving record
• You can obtain a clean criminal record search with vulnerable sector screening
• You are a professional driver with a minimum full G class drivers license
• You are able to work with individuals who may have special needs in a compassionate and patient manner
• You are physically capable to lift and maneuver assistive devices if required
• You have excellent communication skills both written and oral
• Your prior experience in a similar role would be preferred
• You are comfortable working around any type of service animal
• You have a sound knowledge of the Greater Niagara region and surrounding area

Schedule

• We are looking for Casual drivers who are willing to work a minimum of 3 shifts every two weeks, and must be available on Saturdays
• Shifts include morning/afternoon/evenings from Monday to Saturday, as well as 'Open Report' drivers who will be onsite to pick up and cover other driving shifts as required

Your Location

By joining the Voyago Transdev Transit team you’ll find:

• We offer a competitive hourly pay
• We offer on the job training and job shadowing
• We offer free license upgrade if applicable
• We provide opportunities for growth
• Our full time comprehensive benefit package is available for full time drivers, working 30+ hours or more per week
• Working in a unionized environment

Benefits

The Perks

• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.
• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.

We thank all applicants however only those under consideration will be contacted.