The Opportunity
The IT Systems Analyst will act as the bridge between IT applications and other business operations, focusing primarily on the ERP system while also supporting various other applications as needed.
The role requires expertise in IT business applications to provide solutions and recommendations for business needs. A deep understanding of both the technical aspects of systems and tools, as well as the operational functions of the business, is essential.
Position Description
- Administer and integrate business systems
- Provide comprehensive support for the ERP system Infor / CloudSuite Industrial / Syteline (CSI)
- Offer end-user support, including user setup and permissions
- Design and implement system personalization
- Create custom reports
- Ensure seamless data flow between Infor and other business applications through system integrations
- Develop and maintain system documentation covering integrations, configuration, and customization details
- Monitor system performance and troubleshoot issues
- Manage monthly system updates
- Stay updated on the latest Infor technologies, recommending and implementing improvements for system optimization
- Participate in the evaluation and selection of additional modules to enhance the ERP system
- Provide day-to-day IT support and troubleshoot software applications and hardware
Experience
- 3-5 years of direct IT experience (help desk support, network administration, desktop support, IT operations)
- 3-5 years of experience with Infor / CloudSuite Industrial / Syteline
Qualifications
- Infor / CloudSuite Industrial (CSI) / Syteline expertise
- Self-directed and motivated to delve into business process details
- Ability to prioritize, plan, and manage multiple projects or problems simultaneously
- Demonstrates confidence, professionalism, and diplomacy in handling complex issues
- Exceptional written and verbal communication skills
- Ability to explain technical issues to testers, developers, managers, and coworkers
- Capable of working independently or as part of a team, organized, and able to meet deadlines under pressure
Education
Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience.
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