*Bilingual Customer Service Representative (Insurance) WTL, ONRecrute Action • Waterloo, ON, ca
•Bilingual Customer Service Representative (Insurance) WTL, ON
Recrute Action • Waterloo, ON, ca
11 days ago
Job type
- Full-time
- Temporary
Job descriptionHandle approximately 50 inbound calls daily, assisting clients with inquiries related to group insurance plans. Deliver accurate, timely information on products and services in both English and French. Follow up on requests from internal and external clients with professionalism and empathy. Navigate multiple systems and tools confidently to resolve client issues. Maintain high standards of service quality and confidentiality. Participate in a 9-week training program, including classroom and practical sessions. Contribute to a positive and inclusive team culture focused on continuous improvement. Meet performance targets and adapt to evolving client needs and business priorities. Use problem-solving and research skills to handle complex requests efficiently. High school diploma is required. College or university education is considered an asset. Bilingual in English and French to support clients in both languages. 1 year of customer service experience in a contact center, administrative, retail, or service-based environment. Proficiency with Microsoft Office tools, especially Outlook and Teams. Ability to work across multiple applications simultaneously. Strong communication and interpersonal skills. Demonstrated ability to learn quickly and apply new information. Comfortable with rotating schedules and meeting service-level goals. Reliable home setup including Ethernet connection and a private, quiet workspace. Experience in group benefits, insurance, or with Salesforce is an asset. Positive, friendly, and adaptable approach to customer interactions. Track record of thriving in fast-paced and dynamic environments.
Start Date : February 2, 2026
Bilingual Customer Service Representative (Insurance)
Bilingual customer service role in the insurance industry, supporting group benefits clients in a high-volume contact center. Hybrid work model with offices in Montréal, Halifax, and Waterloo. Ideal for detail-oriented professionals fluent in English and French, with strong communication skills and experience navigating digital tools.
What is in it for you :
- Hourly salary of $24.35.
- 6-month contract.
- Full-time position : 37.50 hours per week.
- Rotating shifts between 8 AM and 8 PM EST.
- In-office presence required from Tuesday to Thursday.
- Remote work available on Mondays and Fridays.
- Positions Requested : 15-22.
Responsibilities :
What you will need to succeed :
Why Recruit Action?
Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# MFCJP0001603
Create a job alert for this search
Bilingual Customer Service Representative • Waterloo, ON, ca
Similar jobs
Full time, permanent role • Office located in Waterloo, ON • Potential to work remotely if you’re located outside the Waterloo area • First year OTE expected to be at least $50,000 • RIBO, OT...Show more
About Us CompuSave Computers Inc is a trusted provider of technical support, computer hardware, accessories, and office products in Norwich, Ontario, Canada.
Our commitment to excellence in customer...Show more
Centurion Asset Management Inc.Investment and Property Management industries.Providing quality investments and housing for all its clients, our experienced team comprised of more than 430 Employees...Show more
You’re a Civil Engineering Graduate looking for your perfect entry-level role.You want an exciting, hands-on job in the dynamic telecommunications industry.
You’re driven to prove yourse...Show more You are a motivated individual who loves interacting with people, and building strong relationships based on trust, competence, and knowledge.
This passion has made you an exceptional customer servi...Show more )
With every job, there’s always the question of “why”.Why join a company? Why be part of their mission? Here, the why is easy.
It’s because at some point, we’ve all need...Show more With every job, there’s always the question of “why”.Why join a company? Why be part of their mission? Here, the why is easy.
It’s because at some point, we’ve all need...Show more 
Insurance Account Representative - Desjardins Insurance Agent Team Member.A successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Insu...Show more
Bilingual Customer Service Representative (Insurance).Bilingual customer service role in the insurance industry, supporting group benefits clients in a high-volume contact center.Hybrid work model ...Show more
Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly g...Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...Show more
Customs and Border Protection Officer (CBPO) .Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of...Show more
Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly g...Show more
Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.
To supervise the safe and efficient operation of a concrete bat...Show more
Halo Car Wash is a new, next-generation express exterior car wash expanding across Canada and is designed to deliver the ultimate car wash experience.
With our self-loading conveyor belts, automatic...Show more With every job, there’s always the question of “why”.Why join a company? Why be part of their mission? Here, the why is easy.
It’s because at some point, we’ve all need...Show more 
Imagine building your career with a company that is both Human and Kind….Canadians protect the people they love and live generously for nearly 100 years.
Our approach is simple : understand ou...Show more
Overview We are looking for an EXTRAORDINARY LEADER.The Operations Manager reports to the Regional Director of Operations and is accountable for leading the Personal Support an...Show more
Sales Representative (Insurance)
Mumby Insurance Brokers Inc • Waterloo, ON, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Technical Customer Service Representative
CompuSave Computers Inc. • Norwich, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative
Centurion Asset Management Inc. • Waterloo, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted
Engineer-In-Training (Bilingual)
Teletek Structures Inc. • Saint Jacobs, ON, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Customer Service / Retail Sales
CompuSave Computers Inc. • Norwich, ON, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Benefits Services Representative - Call Centre (1-year contract)
Ontario Teachers Insurance Plan (OTIP) • Waterloo, ON, Canada
Full-time
Last updated: 16 days ago • Promoted
Bilingual Customer Service Broker (Home & Auto Insurance)
Ontario Teachers Insurance Plan (OTIP) • Waterloo, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted
Desjardins Insurance Account Representative
Walter Bianco Insurance Agency Ltd. • Tillsonburg, ON, Canada
Full-time
Last updated: 3 days ago • Promoted
•Bilingual Customer Service Representative (Insurance) WTL, ON
Recrute Action • Waterloo, ON, ca
Full-time +1
Quick Apply
Last updated: 11 days ago
Bilingual Customer Service Representative
RWAM Insurance Administrators Inc. • Elmira, Ontario, Canada
Full-time
Last updated: 23 days ago • Promoted
Customer Service Representative - 50k-60k / Year - Work From Home
Spade Recruiting • Elmira, Ontario
Remote
Full-time
Quick Apply
Last updated: 30+ days ago • Promoted
United States Customs and Border Protection Officer
U.S. Customs and Border Protection • Plattsville, CT, United States
Full-time
Last updated: 30+ days ago • Promoted
Bilingual Customer Service Representative - RWAM Insurance Administrators Inc.
RWAM Insurance Administrators Inc. • waterloo, on, ca
Full-time
Last updated: 24 days ago • Promoted
Plant Superintendent
freelance.ca • Arthur, Canada
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Associate
Halo Wash - Woodstock • Woodstock, ON, Canada
Full-time +3
Last updated: 30+ days ago • Promoted
Customer Service Broker (Home & Auto Insurance)
Ontario Teachers Insurance Plan (OTIP) • Waterloo, ON, Canada
Full-time
Last updated: 6 days ago • Promoted
Financial Insurance Representative
Serenia Life Financial • Waterloo, ON, Canada
Full-time
Last updated: 11 days ago • Promoted
Operations Manager- RN / RPN- Temporary 18 month contract
CarePartners • Waterloo, ON, Canada
Temporary
Last updated: 9 days ago • Promoted