IT Technician

IT UNLOCK CONSULTING INC.
GREATER MONTREAL, QC, ca
$24-$26 an hour (estimated)
Full-time
We are sorry. The job offer you are looking for is no longer available.

IT Unlock is at the forefront of digital transformation, leveraging our deep expertise to address multifaceted IT challenges.

Whether it's applications managed services, MSP, MSSP, data management, advanced data analytics, ERP, CRM, or pioneering AI solutions, our seasoned team stands ready to architect and deliver bespoke solutions tailored to your business needs.

Entrust us with your IT conundrums and experience innovation and efficiency like never before.

DEPARTMENT : IT / ERP

JOB TITLE : IT SUPPORT TECHNICIAN

IMMEDIATE SUPERVISOR :

Reporting to the IT Director, the IT Support Technician provides support and assistance for the network components of the computer systems used by the company’s internal clients.

They ensure the proper functioning of these systems and help maintain the security of systems and data integrity while offering technical support to all company users.

Roles and Responsibilities

  • Provide IT support to employees.
  • Ensure system application documentation is up to date.
  • Assist in the development, maintenance, and administration of the network to ensure the needs of internal clients are met.
  • Provide services, maintain, and keep an up-to-date inventory of all designated IT equipment.
  • Advise and support users on the company’s software.
  • Gradually troubleshoot first-level issues.
  • Liaise with network managers for third-level issues.
  • Establish user training plans and needs; prepare, organize, and deliver approved software training courses.
  • Pay attention to data security in system operations and ensure user guides are updated.
  • Provide guidance and training to users in response to encountered issues; direct users to company procedures.
  • Organize and maintain an updated log of issues and solutions to be used by other technical support agents.
  • Install printers and perform Windows updates.
  • Provide basic technical support, particularly to less tech-savvy factory employees.
  • Onboard new employees and create user accounts via the portal.
  • Track and manage IT equipment inventory.
  • Provide comprehensive technical support to the team.
  • Ensure all equipment and IT systems are functioning properly.

Requirements

Desired Qualities

  • Resourcefulness, versatility, organizational skills, and a willingness to learn.
  • Availability and ability to execute tasks efficiently.
  • Demonstrates judgment, initiative, and creativity.
  • Good communication skills.
  • Strong work ethic.

Technical Skills

  • Good knowledge of IT systems.
  • Experience in IT support.
  • Knowledge of Office 365, Microsoft Exchange, Domain Controller, Office Suite, Ubiquity, HyperV Virtualization, VLAN, switch, NAS.
  • Strong knowledge of the Microsoft 365 suite and the portal for creating users and domains.
  • IP telephony (an asset).

Requirements

  • DEC in computer science.
  • Full-time, 5 days per week.
  • 26 days ago
Related jobs
Promoted
Fed IT
Montreal, Quebec

Hello, I'm Guillaume, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment. This position is on a fixed-term contract for a minimum of 6 months, with the possibility of extension or permanent status depending on performance and business ...

Connect it Networks
Laval, Quebec

This position requires the following diversity of functions to be performed as needed: monitoring, supporting, designing, staging, installation, troubleshooting and resolving. Connect it Networks and CŌV  Communications bring people and opportunities together. The position will require travel to cus...

ELNA Medical
Montreal, Quebec

Additionally, the IT Technician will be on call 24/7 on a rotational basis to ensure critical issues are addressed promptly outside of regular business hours. Frequent travel to various clinic locations is required, along with the ability to perform moderate to heavy lifting and transportation of IT...

Alteo
Laval, Quebec

Knowledge and ability to troubleshoot standard business applications such as Microsoft Office Suite, Outlook, O365, Internet Explorer (all versions), Google Chrome (all versions), Firefox (all versions), iTunes, Adobe PDF Reader and Writer, antivirus software; Bit Defender, MacAfee, Symantec, Sentin...

Fix Network World
Blainville, Quebec

N'hésite pas à postuler, qui sait, ta carrière pourrait démarrer. Vos responsabilités en tant que Technicien en soutien TI chez Réseau Fix :. Bilinguisme, français et anglais (à l’écrit et à l’oral). ...

IT UNLOCK CONSULTING INC.
Montreal, Quebec

IT Unlockis at the forefront of digital transformation leveraging our deepexpertise to address multifaceted IT challenges. Reportingto the IT Director the IT Support Technician provides support andassistance for the network components of the computer systems usedby the company s internal clients. Kn...

Randstad Canada
Montreal, Quebec

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's...

goeasy Ltd.
Montreal, Quebec

Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy! We have been honored with recognitions such as . This is an on-site position requiring attendance 5 days per week on-site at our Montreal office. IT and Infrastructure capacity. Experience with Windows 10 & 11, M...

Alteo
Laval, Quebec

Knowledge and ability to troubleshoot standard business applications such as Microsoft Office Suite, Outlook, O365, Internet Explorer (all versions), Google Chrome (all versions), Firefox (all versions), iTunes, Adobe PDF Reader and Writer, antivirus software; Bit Defender, MacAfee, Symantec, Sentin...

TEEMA Group Solutions
Sparks, NV, CA

You'll work with a variety of circuits and cutting-edge fiber technologies, all within a low-voltage environment. Seeking a IT Technician in Sparks, NV. We are seeking a skilled Desktop Support Technician to join our team at a large-scale commercial facility. Coordinate with customers (internal and ...