Program Administrator

Program Administrator - (105448)

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Sanmina Corporation (Nasdaq : SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

Job Purpose

The Program Administrator assists the Program Manager in managing the business relationship between the assigned customer and the manufacturing facility to ensure that customer expectations are met and / or exceeded. The Program Administrator also helps in maintaining the customer backlog report, resolving AR issues, and reporting key business indicators. The Program Administrator processes customer RMA(s), Pos (Order Entry), and order changes. The Program Administrator works with the assigned Program manager to maintain contractual obligations (e.g. payment, delivery, inventory, etc.).

Nature of Duties / Responsibilities

• Interacting with customers, and / or service representatives to handle a variety of post-sales service functions including :
• Updating databases with status of returned materials issues and accounts for returned inventory.
• Recording and reporting the status of repairs, replacements, sales orders and delivery schedules. Ensuring service information is accessible by sorting and filing documents / forms.
• Maintaining records of returns, PO schedule changes, updating product pricing, processing order changes (updates to MRP) and resolving return credit problems.
• Supporting the business relationship between assigned customer(s) and the manufacturing facility, ensuring that customer and program management expectations are met and SOPs are followed.
• Supporting the Program Manager in commercial management of customer(s) product pricing (price effectivity) customer workbook management, and accounts receivable issues with the customer.
• Understanding the customer(s) contract terms and their implications for the order process.
• Managing the customer(s) backlog / demand and work with planning to ensure proper MRP / DRP runs.

Education & Experience

Sanmina welcomes and encourages applications from persons with disabilities. In accordance with the guidelines established under the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates taking part in all aspects of the selection process.

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